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colinw38178182
Participating Frequently
October 31, 2018
Question

Error installing photoshop elements 2019

  • October 31, 2018
  • 1 reply
  • 3083 views

Downloaded Photoshop Elements 2019 from website, started installation & got this error:

C:\ProgramData\Package Cache\{BBF2AC74-720C-3CB3-8291-5E34039232FA}v14.0.24215\packages\vcRuntimeMinimum_x86\

Searched for this error online and got recommendation to download and install vc_redist.x64.exe from Microsoft - tried to do this & the installer tells me that the files are already installed. How do I install 2019?

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[Moved... Photoshop Elements is not part of Creative Cloud... Mod]

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 31, 2018

    Colinw38178182, sorry you are facing Visual C++ redistributable errors.  Which installer is telling you that the files are already installed?  Where did you download the Visual C++ Redistributable from? Finally, what version of Windows are you installing Photoshop Elements 2019 on?

    C
    colinw38178182Author
    Participating Frequently
    November 1, 2018

    I'm using Windows 7 Professional & it's the installer from Microsoft, downloaded from their site that's giving me that message. Also I've now checked my other two computers, one running Windows 8.1 and the other running Windows 10 and these files are not on either of these computers either.

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    danielw19724333
    Participant
    November 13, 2018

    Thank you for the update, Colinw38178182.  If you are receiving errors while installing the Visual C++ Redistributable then please work with Microsoft to correct the error.  The Visual C++ Redistributables are a shared component, produced by Microsoft, that are utilized by a variety of applications including Adobe applications.

    I would also recommend that you verify that at minimum Service Pack 1 has been installed on the Windows 7 Professional installation.  You can find a complete list of system requirements for Photoshop Elements 2019 at https://helpx.adobe.com/photoshop-elements/system-requirements.html.


    I haven't given up yet but I'm having the same problem. Your suggestion to work with Microsoft is ridiculous. The problem is the installation files that came from Adobe. I tried installing Photoshop Elements and Premier Elements and they're looking for the same visual c++ file. There are 4 instances of it on my computer but I don't know where to direct the Elements installers to find them. (That's my issue, I know.) Why aren't the needed files included?

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