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colinw38178182
Participating Frequently
October 31, 2018
Question

Error installing photoshop elements 2019

  • October 31, 2018
  • 1 reply
  • 3083 views

Downloaded Photoshop Elements 2019 from website, started installation & got this error:

C:\ProgramData\Package Cache\{BBF2AC74-720C-3CB3-8291-5E34039232FA}v14.0.24215\packages\vcRuntimeMinimum_x86\

Searched for this error online and got recommendation to download and install vc_redist.x64.exe from Microsoft - tried to do this & the installer tells me that the files are already installed. How do I install 2019?

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[Moved... Photoshop Elements is not part of Creative Cloud... Mod]

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 31, 2018

    Colinw38178182, sorry you are facing Visual C++ redistributable errors.  Which installer is telling you that the files are already installed?  Where did you download the Visual C++ Redistributable from? Finally, what version of Windows are you installing Photoshop Elements 2019 on?

    C
    colinw38178182Author
    Participating Frequently
    November 1, 2018

    I'm using Windows 7 Professional & it's the installer from Microsoft, downloaded from their site that's giving me that message. Also I've now checked my other two computers, one running Windows 8.1 and the other running Windows 10 and these files are not on either of these computers either.

    C
    colinw38178182Author
    Participating Frequently
    November 13, 2018

    I did not mean to come off like a jerk but I was getting frustrated. I don't know where the various instances of Visual C++ are located so I can't direct the installer to them. I removed all the Visual C++ 2015 files with Revo Uninstaller and installed 14.0.23026 again. It installed fine but the Photoshop installer is asking for it but I don't know where it was installed. Some people have said that you can direct the Visual C++ files to install to the location of your choice but that has not been an option when I install it. I will try to find the uninstaller you used and try again. A warning I have seen from other people is that if you remove an instance of one of these Visual C++ files some programs might not run because they will be looking for the specific one that was installed with that particular program. (This is why I always make a current backup of my computer before making any big changes so I can try fixes without crashing my system permanently.)


    I understand your frustration. The air in my office was very blue for the

    two or three days it took for me to get PSE 2019 working. Hopefuly this

    post will make what I did more clear.

    I went to:

    https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

    and downloaded MicrosoftProgram_Install_and_Uninstall.meta.diagcab and

    installed it.

    I used this to uninstall everything that said MS Visual C++ 2015.

    I then went to:

    https://www.microsoft.com/en-us/download/details.aspx?id=48145 and down

    loaded: vc_redist.x86.exe & vc_redist.x64.exe

    Installed both of these then went back and used the PSE 2019 installer and

    everything worked fine.

    I've just tried using Revo Uninstaller Pro to remove all of the C++ 2015

    files then reinstalled them using the above installers and that worked fine

    for me too. I wish I would have thought of using Revo Uninstaller first. It

    would have saved me a lot of time searching for the MS program.

    I'm not really a computer person; I expect when I buy a program it should

    install and work. I find it very frustrating that Adobe help is very

    unhelpful only telling its customers to go to Microsoft. MS, of course will

    point the finger at Adobe. I think that if Adobe is going to use components

    in their programs that are from another source they should at least provide

    detailed instructions how to correct problems caused by those non-Adobe

    components.

    CW

    On Mon, Nov 12, 2018 at 8:25 PM danielw19724333 <forums_noreply@adobe.com>

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