error installing photoshop

Forum|Forum|5 years ago
August 23, 2020
4 replies
779 views

Hello, I am having trouble installing photoshop and lightroom on my macbook

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi @Kindhearted_brain5CDB,

In addition to the suggestions given by the expert above, could you confirm if the apps being installed in the same country/region as per your operating system?

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

Let us know.

Regards,

Shivangi

J

JLambrecht

Participant

I have trouble installing photoshop and lightroom on my Imac

kglad

Community Expert

@JLambrecht

what exactly do you see when trying to install those apps?

what os/version do you have?

kglad

Community Expert

Dear,
I am a student of the Leuven art academy in Belgium and purchased the creative coud via them

When I go to creative cloud I see this (1st attachment). Which says Photoshop and lightroom are included.
When I the go to “see all app’s and services” I have this screen (attachment 2) which says “try or buy photoshop and lightroom.
When i click on photoshop it says “you are not in the right geography.

Or it says “not compatible”. I work on a Imac with updated software up to date “see attachment 3
Best regards,

Jan

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location