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error installing photoshop

New Here ,
Aug 22, 2020 Aug 22, 2020

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Hello, I am having trouble installing photoshop and lightroom on my macbook 

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Creative Cloud , Installation , New user

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Community Expert ,
Aug 22, 2020 Aug 22, 2020

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New Here ,
Sep 14, 2023 Sep 14, 2023

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I installed creative cloud but can not open photoshop and lightroom

 

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New Here ,
Sep 14, 2023 Sep 14, 2023

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I have trouble installing photoshop and lightroom on my Imac

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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@JLambrecht 

 

what exactly do you see when trying to install those apps?

what os/version do you have?

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New Here ,
Sep 14, 2023 Sep 14, 2023

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Dear,
I am a student of the Leuven art academy in Belgium and purchased the creative coud via them

When I go to creative cloud I see this (1st attachment). Which says Photoshop and lightroom are included.
When I the go to “see all app’s and services” I have this screen (attachment 2) which says “try or buy photoshop and lightroom.
When i click on photoshop it says “you are not in the right geography.

Or it says “not compatible”. I work on a Imac with updated software up to date “see attachment 3
Best regards,

Jan

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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New Here ,
Sep 15, 2023 Sep 15, 2023

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Dear,

I tried the first link and got this on my screen attachment 1
I tried second link and got same message (attachment 1)
I tried 3rd link and same message as previous 2

How do I change language and or location?



Best regards,

Jan

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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use your cc desktop preferences.

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Adobe Employee ,
Sep 17, 2023 Sep 17, 2023

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Hi @Xclusive_5CDB,

In addition to the suggestions given by the expert above, could you confirm if the apps being installed in the same country/region as per your operating system?

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

Let us know.

Regards,

Shivangi 

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