error installing photoshop

[Kindhearted_brain5CDB]

Hello, I am having trouble installing photoshop and lightroom on my macbook 

[John T Smith]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-ne...

[JLambrecht]

I installed creative cloud but can not open photoshop and lightroom

[JLambrecht]

I have trouble installing photoshop and lightroom on my Imac

[kglad]

@JLambrecht 

what exactly do you see when trying to install those apps?

what os/version do you have?

[JLambrecht]

Dear,
I am a student of the Leuven art academy in Belgium and purchased the creative coud via them

When I go to creative cloud I see this (1st attachment). Which says Photoshop and lightroom are included.
When I the go to “see all app’s and services” I have this screen (attachment 2) which says “try or buy photoshop and lightroom.
When i click on photoshop it says “you are not in the right geography.

Or it says “not compatible”. I work on a Imac with updated software up to date “see attachment 3
Best regards,

Jan

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[JLambrecht]

Dear,

I tried the first link and got this on my screen attachment 1
I tried second link and got same message (attachment 1)
I tried 3rd link and same message as previous 2

How do I change language and or location?



Best regards,

Jan

[kglad]

use your cc desktop preferences.

[Shivangi_Gupta]

Hi @Kindhearted_brain5CDB,

In addition to the suggestions given by the expert above, could you confirm if the apps being installed in the same country/region as per your operating system?

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

Let us know.

Regards,

Shivangi