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ghoffman
Participant
February 20, 2020
Question

Error Installing/Uninstalling/Opening Adobe Apps

  • February 20, 2020
  • 1 reply
  • 436 views

I've been having consistent crashed when using "combine files" in Acbrobat so I've been trying to repair the install. The same error message appears when using combine files/uninstalling any Adobe App/installing any Adobe App/opening Creative cloud. 

See attached image:

 

 

Clicking OK opens the installer which hangs indefinitely on loading. 

Running a resolve on CC as it seems to know there's an issue. 

 

Any tips? 

 

Thanks!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 20, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

G
ghoffmanAuthor
Participant
February 20, 2020

kglad,

I followed the directions listed above and upon installing get the same error shown in my first post. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 20, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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