Error message on install

[rkilhick]

I just purchased CS5. I had CS3. I uninstalled Acrobat 8 Pro before installing 9 Pro, however, when I launch Acrobat I get an error message that the liscensing doesn't work anymore. It says to uninstall and reinstall or contact Adobe. I did the former and now I need to do the latter.

[Mylenium]

A little more info perhaps? Operating system? Computer specs? How did you install Acro 9 - separately or with the CS5 suite?

Mylenium

[rkilhick]

Sure. It is a new MacBook Pro, OS 10.7.2. The Acrobat install disk came as a separate disk with CS5.

Russell Kilday-Hicks

CSUEU VP for Representation

[Preran]

http://kb2.adobe.com/cps/405/kb405970.html (Error "Licensing has stopped working" | Windows)

http://kb2.adobe.com/cps/512/cpsid_51260.html (Licensing has stopped working" | Mac OS)

If a customer support person is available, a chat window appears using which you can talk to the customer support person to resolve your problem.