Error Message

[Forever_Studios]

This is the Error message that I get. I uninstalled the product and reinstalled it several times but no results. I am a CC member for Photography and not on a "trail."

"Adobe Application Manager, required to run your trial, is missing or damaged. 

Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager."

[Bani Verma]

Hi,

Please mention the Operating system of your machine.

Awaiting your response.

Regards,

Bani

[Forever_Studios]

Mac. Yosemite.

Sent from my iPhone

[Bani Verma · Accepted solution]

Hi,

This issue that you're facing comes up when the folders related to Creative cloud desktop app and Adobe Application manager get corrupted.

So we need to clean remove the Creative cloud app and reinstall.

Try the below troubleshooting steps:

1- Sign out if Creative Cloud and Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Hope this helps resolve the issue.

Regards,

Bani.