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禹
禹涵朱39365496
Participant
January 31, 2020
Answered

Error P42 when installing Creative Cloud on MacOS Catalina

  • January 31, 2020
  • 1 reply
  • 1929 views

Everything used to be ok until recently I tryed to update my software. When updating creative cloud, it's error 304, and for other software like pr, ae, ps, it just keeps asking me to enter my admin password for many times.

So I uninstalled the creative cloud and tryed to install it again, it stopped at about 0.6%."Installer was unable to access a critical file/directory. Please try installing again. (Error Code: P42) "

I tryed everything I can find on Google including reinstalling the system (without erasing files). And I couldn't find any error or fatal in PDApp.log.

This topic has been closed for replies.
Correct answer 禹涵朱39365496

Having the same problem. No anti-virus or other software running. Can't even install from a root login. Same error everytime. Have given the intstaller full disk access and run through every other recommended step. 


 Hi there, I've already solved the problem by erasing and reinstalling the MacOS. And when restoring from the TimeMachine, do not choose the Applications folder. Hope it will help.

1 reply

assause
Community Expert
assauseCommunity Expert
Community Expert
January 31, 2020

Make new account on macOS, and login new account and install Creative Cloud application.

    禹
    禹涵朱39365496Author
    Participant
    January 31, 2020

    Thanks for reply, but that doesn't work.I also tried the root account.

      禹
      禹涵朱39365496AuthorCorrect answer
      Participant
      April 19, 2020

      Having the same problem. No anti-virus or other software running. Can't even install from a root login. Same error everytime. Have given the intstaller full disk access and run through every other recommended step. 


       Hi there, I've already solved the problem by erasing and reinstalling the MacOS. And when restoring from the TimeMachine, do not choose the Applications folder. Hope it will help.

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