Error updating Adobe apps

[mxloren]

Hello everyone, I can not update the app adobe because I come out this error message. You know what can I do? thank you

[Kanikas]

Moving to Creative Cloud Download & Install​

[Jeffrey_A_Wright]

Mxloren what Adobe application are you attempting to update?  What version of Windows do you have installed?  If you are trying to update the Adobe Creative Cloud desktop application then please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to update the application. 

You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

[mxloren]

I try to update Photoshop Lightroom and Photoshop CC, i have windows 10 Pro on my laptop. Thanks

[Jeffrey_A_Wright]

Mxloren does the error occur after you click the update button?  If so then see Creative Cloud download and install errors for details on how to locate the specific error message, preventing installation, within the log file.  Please post any error messages discovered to this discussion thread.

[mxloren]

Yes, the error occur after i click update button. Attached the error window.

"extended attributes are inconsistent"

[Jeffrey_A_Wright]

Mxloren what version of Windows are you using?  Are you logged in under a local administrator account?  Is your computer managed by an I.T. department or is this a home computer managed by yourself?

[mxloren]

Windows 10 Pro

I have only one account in this pc, and this is my home computer

[Jeffrey_A_Wright · Accepted solution]

Thank you for the update Mxloren.  From the error it looks as if your current User account may not have the required access.  I would recommend you begin the installation process again in a newly created local Administrator account.  Complete details on how to set up a new account for Windows 10 can be found at Adobe troubleshooting: Creating an admin account in Windows​.

Once logged in under the newly created local Administrator account then utilize the steps listed in Update apps to Adobe Creative Cloud 2017 to apply the recent update.