Error when trying to change my Primary email (Adobe ID).

Forum|Forum|6 years ago
October 29, 2019
3 replies
15619 views

When trying to change my email address (Adobe ID), I get an error message saying, "Primary email (Adobe ID) must have a valid value. I know I'm putting in a good email address. Can someone assist with this?

Correct answer LinSims

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

A

Anonymous

same problem, can't change from yahoo.com to gmail.com. What the heck is this popup"Primary email (Adobe ID) must have a valid value?"

LinSims

Correct answer

Community Expert

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

A

Anonymous

What cookies? This huge blue banner popped up at bottom of screen everytime I opened adobe.com: "...By clicking "Accept," you agree to the use of Adobe and third-party cookies and other similar technologies to enhance your browsing experience, analyze and measure your engagement with our content, and provide more relevant ads on Adobe websites and others..."

It's pretty low to make members to allow third party ads' cookies like the work of an amateur Website.

H

harris1966

Inspiring

Dear "Just Shoot Me,"

There are no "exact steps." We login, we try to change the email (mine is wrong, it's missing a letter, even though I've never changed it). We try to change it and the message "Primary email (Adobe ID) must have a valid value." There's nothing invalid about the email address I'm entering. It won't let me correct the incorrect email address, and won't let me enter a new one. What gives?

K

Kenzotik

Participant

Im having the same issue. Ive even tried using a different valid email and it gave me the same error.

Just Shoot Me

Legend

Please list the exact steps you are going through.

Also do you have a valid secondary email address listed? If you do I'm not sure you can enter that address as the primary or maybe you need a secondary address to change the primary.

I when through them myself but stopped at the Varify Identity dialog where you have to enter your email address and password for your Adobe ID. I have no need or reason to change my Primary email address.

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