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ERROR when trying to change VISA card

New Here ,
Apr 03, 2013 Apr 03, 2013

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In the last couple of month I had to change my VISA-Card details for my Creative Cloud Service several times (changing bank etc.).

Every single time I've been trying to change / enter the new card details, I got prompted with an "ERROR - unable to process your request" from the adobe.com Website. 3 of 3 times, I ended up calling the customer support and have my card changed manually by them. And yes, I've been using the latest browser version and also tried all kinds of browsers. Always with the same result: I was unable to perform a simple change of a couple of digits.

I find it really annoying that a site of the this scale is unable to process a simple transaction / change of credit card numbers, and worse, is obviously unable to fix this bug although I have pointed out the problem every single time I got in touch with costumer support.

Would it be too much to ask for a decent & easy access to changing payment options? I am trying to pay you good money, after all …

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Creative Cloud

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Adobe Employee ,
Apr 05, 2013 Apr 05, 2013

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Hi XTPnBHfNgS,

Sorry to hear about your frustration, thanks for writing about it here, this is something we working to improve.

-Dave

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New Here ,
Apr 05, 2023 Apr 05, 2023

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I think it's important for you to improve this. You loose a lot of money this way.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Another problem is that it seems to be impossible to contact Adobe in a proper way.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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I can not pay Adobe with my new visa card.

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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LATEST

@Marc29176654nho2 

 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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