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AngNew
AngNew
Participant
August 18, 2014
Question

Error when trying to download Adobe Edge Animate trial

  • August 18, 2014
  • 1 reply
  • 264 views

I've been trying to download a trial for Adobe Edge Animate for the last two days and keep getting an error message saying "there is a problem, please try again later."  Can't find a way to contact Adobe directly to see if there is a problem or if/when it will be resolved.  Getting ready to teach this to students beginning in a few days, and would really like to know if the problem will be resolved by then.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 18, 2014

Angnew are you on a managed network?  Do you receive any specific errors?  For download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

AngNew
AngNewAuthor
Participant
August 18, 2014

Thank you, Jeff.  It says: "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support"   I get this both in Chrome and Firefox.  Thoughts?

Headhunter6
Headhunter6
Inspiring
August 19, 2014

You mean something like this...?,

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