Error when trying to install Premiere Elements 10 Inspiration browser

[DigitalProphet]

On the Adobe Premiere Elements 10 Welcome Screen, I get an error when trying to install the the Inspiration Browser (IB).

Sorry, an error has occurred.
This application cannot be installed because this installer has been mis-configured. Please contact the

application author for assistance.

I have uninstalled/reinstalled the latest Adobe Air. I have logged in to photoshop.com while trying to install IB as well.

OS = Windows 7 64bit

Adobe products installed

Photshop CS5

Lightroom 3.5

Thanks

[Jeff A Wright]

Do you receive any error messages when completing the installation process?

[David__B]

Hi DigitalProphet.

Not sure how you installed AIR but you might try this if you didn't do it this way.

- Uninstall the current version of AIR by going into the Control Panel > Uninstall a Program

- Find Adobe AIR in the list and uninstall it

- Attempt to launch Inspiration Browser from the Welcome Screen or from within Organizer

- It should open Internet Explorer with an Install AIR button inside the browser

- Click the button to install AIR

If this is different from what you tried it may resolve the issue

-Dave

[DigitalProphet]

Hi David,

I tried your steps  and the final result is the following error. AIR installed OK but the second step IB failed. Jeff, here is the error I get.

[David__B · Accepted solution]

The team and I worked to create this document about the issue. Can you try the solutions outlined and see if it resolves the issue?

Cannot launch/install Inspiration Browser from Welcome Screen | Premiere Elements 10 | Win 64-bit

http://kb2.adobe.com/cps/926/cpsid_92680.html

-Dave

[DigitalProphet]

Thanks. It installed using solution 1.