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Participant
October 14, 2016
Question

Event Viewer - Error - SideBySide - Event ID 78 - Windows 10 Pro v.10.0.14393.206

  • October 14, 2016
  • 1 reply
  • 16726 views

Previously had opened Case Number:0188124163

In this case Adobe support remoted into my pc and did the following. "In order to resolve the issue, we have uninstalled Microsoft visual C++ 2010, 2013,2013 and 2015 and re-installed them back." The case was closed however it did not resolve the issue.

According to Microsoft the error can be fixed by the developers at Adobe. Below is the Microsoft solution followed by the error I continue to receive.

This error is caused by a wrong manifest embedded in the FormDesigner application. If you open the application in Visual Studio and extract the manifest you will see two references to the common controls dll - one processor-agnostic (*) version and one version requiring x86. On a 64-bit machine processor-agnostic references will appearantly resolve to the 64-bit version. The error in the event log is legitimate since imports are already defined from whatever version was process first. To test just try removing the processor-agnostic reference from the manifest and resave the app in Visual Studio. When you rerun the app the errors are gone.

IMO this should be fixed by Adobe - and obviously since the FormDesigner app is 32-bit the reference should be restricted to 32-bit.

Log Name: 

Application
Source:    SideBySide
Date:      10/13/2016 11:55:45 PM
Event ID:  78

Task Category: None

Level:     Error
Keywords:  Classic
User:      N/A
Computer:  Phantom01

Description:

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.0_none_74bc87d3d22d9abe.manifest. Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.0_none_2d0f50fcbdb171b8.manifest.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="SideBySide" />
<EventID Qualifiers="49409">78</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-10-14T03:55:45.011033400Z" />
<EventRecordID>36382</EventRecordID>
<Channel>Application</Channel>
<Computer>Phantom01</Computer>
<Security />

  </System>

  <EventData>

<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.0_none_74bc87d3d22d9abe.manifest</Data>
<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.0_none_2d0f50fcbdb171b8.manifest</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>

  </EventData>

</Event>

This topic has been closed for replies.

1 reply

Sheena Kaul
Legend
October 18, 2016

Hi Ron,

I have checked the case# as mentioned by you and I am escalating it to the concerned team.

Regards,

Sheena

Adobe_Acc1
Participant
October 24, 2016

Any Update on this as I've had the exact same issue this morning which makes it impossible to do any work as it wont open.

Inspiring
October 24, 2016

No, Sheena Kaul said she was escalating the case but I have not heard from Adobe regarding this. No solution has been provided and the problem continues.