Everything stuck at 2% and "trying to connect to the server"

[Taylor Kmoch]

This problem started a few days ago where I couldn't connect to any of the online features of any of my programs. I tried to log out and log back in to get it working but creative cloud needed an update. Unfortunately it got stuck at 2% complete and said it was "trying to connect to the server" without change. I tried to uninstall and reinstall creative cloud itself only for the instalation itself to run into the exact same problem. I think this may have something to do with CCleaner as I ran the free version right around the time everything broke. Please help!

[Govardhan.V]

Try Offline installer :

Download Creative Cloud desktop app

[Taylor Kmoch]

Tried that, install worked but now it wants me to update. That is failing and giving me error code 118 which I can't find a meaning for online

[Govardhan.V]

Did you checked with the help documents links provided above to test network connectivity ?

[Nikhil R Gupta]

Hi Taylor,

You may also try to follow the below steps and check if that helps.

1. Reset the host file (Resolve connection errors with Adobe Creative Cloud and Creative Suite applications )

2. Try connecting to open network like your mobile hotspot and check if that helps.

3. Try to uninstall Creative cloud (Uninstall the Adobe Creative Cloud desktop application) -->Run cleaner tool (Use the Creative Cloud Cleaner Tool to solve installation problems)--> Restart machine--> Reinstall using offline installer (Download Creative Cloud desktop app ).

Help link:

Adobe Creative Cloud Network Endpoints

Adobe Service Check

Thanks,
Nikhil Gupta