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Precious_Meadow0101
Precious_Meadow0101
Inspiring
March 1, 2017
Answered

Exit Code: 147 - Installing After Effects and Premiere Pro

  • March 1, 2017
  • 1 reply
  • 1436 views

Hello

Installing on my Mac and getting this response:

Exit Code: 147

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 2 warnings(s)

FATAL: Error (Code = 147) executing in command 'CopyFileCommand' for package: 'AdobeFontsRequired-mul', version:1.0.0.1

FATAL: Error occurred in install of package (Name: AdobeFontsRequired-mul Version: 1.0.0.1). Error code: '147'

WARN: Failed to expand token for path: '[FontsFolder]'

WARN: Unable to copy file from "/.adobeTemp/C4F5503B-81D9-4E6E-A7E1-192691B3826D/1/P1/AdobeVersioned/FontsFolder/AdobeArabic-Bold.otf" to "[FontsFolder]/AdobeArabic-Bold.otf" .

-------------------------------------------------------------------------------------

Any help would be appreciated. I believe one answer is to delete the troublesome font. Where this font is I have no idea. Any help appreciated. Please bear in mind I'm a graphic designer not a programmer

Thanks

    This topic has been closed for replies.
    Correct answer Precious_Meadow0101

    N if all of these steps have been unsuccessful in the current Administrator account then I would recommend setting up a new account.  A newly created local administrator account may allow you to overcome the file permission errors that you have been facing.

    You can find complete details regarding how to set up a new account at Install or run Adobe applications in new user account | Mac OS X .


    Well that didn't work either.

    Something has been bugging me that it may have been something from my old computer when I moved the data from the old one to the new one. My old Mac has CS4 installed and I had a suspicion that may be the cause.

    Anyway, I've restored my new Mac back to the factory settings. Bit of a ball-ache but, it's worked.

    Jeff, thanks for your input

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 2, 2017

    See here:

    Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud desktop apps.

    Precious_Meadow0101
    Precious_Meadow0101Author
    Inspiring
    March 2, 2017

    Yep, I found that link yesterday and it doesn't seem to help.

    I've uninstalled and reinstalled.

    Then I've uninstalled and run the cleaner app. Still doesn't work.

    AdobeArabic-Bold.otf isn't even on my machine

    Precious_Meadow0101
    Precious_Meadow0101Author
    Inspiring
    March 6, 2017

    N, you will want to review the installation to determine the location that the installer is failing to write too.  The Summary you have provided is not indicating the location.  You can find details on how to locate the installation logs files at Creative Cloud download and install errors .  N, I would recommend using a text editor to review the file and search for occurrences of the word Error.


    Ok, baby steps here, baby steps.

    I have tracked down the Install.log (/Library/Logs/Adobe/Installers/Install.log)

    And just to make it easy on myself (I think) I deleted that file and ran Uninstall and then reinstalled Creative Cloud installer. Then sought bout the new Install.log

    Following your advice I clicked on that link and tracked down the ERROR (not error) message.

    This is what I'm getting:

    03/06/17 22:36:41:097 | [WARN] |  | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 39043 | Writing info packet to pipe failed with error code -1

    03/06/17 22:36:41:098 | [ERROR] |  | HDSetup | HDSetup | IPCInterface |  | HDSetup | 39043 | Error sending IPC packet to ACC: -1

    03/06/17 22:36:41:098 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 39037 | *************************  END Adobe Setup  *************************

    Now I searched the support pages for Error sending IPC packet to ACC: -1 and cannot seem to find anything relating to this.

    Am I getting warmer yet?

    n

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