Skip to main content
A
Anonymous
August 23, 2014
Answered

Exit code 15: Installation failed. 0 fatal 1 error. Error: media DB error : 12 while installing premiere pro and photoshop through cloud

  • August 23, 2014
  • 3 replies
  • 3631 views

Exact error message as follows:

There was a problem installing Premiere Pro 2014....   Installation failed.   Installation encountered an error.  Please restart system and try again (15)  Exit code 15  0 fatal  1 error.  Error: media DB : 12

This topic has been closed for replies.
Correct answer agierczyk

I solved this by doing the following:

>Install Adobe Creative Cloud

>Delete the C:\Program Files (x86)\Common Files\Adobe\caps directory

>Delete the C:\Program Files (x86)\Common Files\Adobe\OOBE directory

>Reinstalling Adobe Application Manager. 

According to the logs I was having issues with the media_db.db file which is in the caps directory.  Deleting that didn't solve it however, so I tried to reinstall the AAM.  That was having problems overwriting the OOBE directory, so I deleted that too.  Then things installed smoothly.  None of this worked until I also have the ACC installed however.

Hope I saved someone a couple hours!

3 replies

peterb48010482
peterb48010482
Participant
November 10, 2015

Many thanks in advance

agierczyk
agierczykCorrect answer
Participant
July 5, 2015

I solved this by doing the following:

>Install Adobe Creative Cloud

>Delete the C:\Program Files (x86)\Common Files\Adobe\caps directory

>Delete the C:\Program Files (x86)\Common Files\Adobe\OOBE directory

>Reinstalling Adobe Application Manager. 

According to the logs I was having issues with the media_db.db file which is in the caps directory.  Deleting that didn't solve it however, so I tried to reinstall the AAM.  That was having problems overwriting the OOBE directory, so I deleted that too.  Then things installed smoothly.  None of this worked until I also have the ACC installed however.

Hope I saved someone a couple hours!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 25, 2014

Ahparks which operating system are you attempting to install Premiere Pro CC 2014 on?

A
Anonymous
August 25, 2014

Thank your for your reply.  I am running windows 8.1.  And there is a huge mess going on.  I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update.  Then they tried to uninstall, and it would not uninstall.  They renamed the directories and did a direct reinstall and it failed.  They changed permissions on directories.  There are no viruses or malware.  I run cccleaner, pcmatic and scan all the time.  This process also corrupted my purchased licensed version of Fireworks CS6.  Now I cannot even get that to install.  We have run the cleaner over and over.  So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive.  I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc.  I am a graphic designer and I have a project in the waiting.  I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 25, 2014

Ahparks do you have a case number from your interaction with our support team that I can reference?  Has your case currently been escalated?  If so is your contact information under your account current?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices