Exit code 15: Installation failed. 0 fatal 1 error. Error: media DB error : 12 while installing premiere pro and photoshop through cloud

[ahparks]

Exact error message as follows:

There was a problem installing Premiere Pro 2014....   Installation failed.   Installation encountered an error.  Please restart system and try again (15)  Exit code 15  0 fatal  1 error.  Error: media DB : 12

[Jeffrey_A_Wright]

Ahparks which operating system are you attempting to install Premiere Pro CC 2014 on?

[ahparks]

Thank your for your reply.  I am running windows 8.1.  And there is a huge mess going on.  I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update.  Then they tried to uninstall, and it would not uninstall.  They renamed the directories and did a direct reinstall and it failed.  They changed permissions on directories.  There are no viruses or malware.  I run cccleaner, pcmatic and scan all the time.  This process also corrupted my purchased licensed version of Fireworks CS6.  Now I cannot even get that to install.  We have run the cleaner over and over.  So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive.  I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc.  I am a graphic designer and I have a project in the waiting.  I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.

[Jeffrey_A_Wright]

Ahparks do you have a case number from your interaction with our support team that I can reference?  Has your case currently been escalated?  If so is your contact information under your account current?

[ahparks]

Case 0185834615.  No the case has not been escalated.  They stopped helping me.  When the tech downloaded winzip onto my system to unzip some files, a virus was installed so I had to deal with that.  The case is in limbo right now.  Fireworks CS6 will no longer load with serial number.  The only program working is Flash CC.  Thank you for your intrest, Jeff Wright.

[Jeffrey_A_Wright]

Ahparks I reviewed case 0185834615 and there is a pending message to you from our support team on August 26.  If you can please update your case regarding your status it will allow the issues you are facing to be resolved.  Please make sure to check the inbox of the e-mail address associated with your account.  If you do not see the message then I would recommend checking your SPAM folder.

[agierczyk · Accepted solution]

I solved this by doing the following:

>Install Adobe Creative Cloud

>Delete the C:\Program Files (x86)\Common Files\Adobe\caps directory

>Delete the C:\Program Files (x86)\Common Files\Adobe\OOBE directory

>Reinstalling Adobe Application Manager. 

According to the logs I was having issues with the media_db.db file which is in the caps directory.  Deleting that didn't solve it however, so I tried to reinstall the AAM.  That was having problems overwriting the OOBE directory, so I deleted that too.  Then things installed smoothly.  None of this worked until I also have the ACC installed however.

Hope I saved someone a couple hours!

[peterb48010482]

Many thanks in advance