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justin_joson
Participant
February 26, 2017
Answered

Exit Code: 176, Can't install certain apps after HDD replaced

  • February 26, 2017
  • 4 replies
  • 24684 views

Hello,

I run Windows 10 and Adobe CC on my sdd, but install all of my adobe apps on my hdd. My hdd recently crashed and I replaced it with a new one. Ever since I replaced my hdd, I haven't been able to install Photoshop CC or Illustrator CC on either my SSD or new HDD. All other apps install just fine. I get the same error when attempting to install either programs:

Exit Code: 176

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Can't install to a network location

FATAL: Error occured in install product workflow with error code 176 error message

WARN: target folder 'E:\Adobe\Adobe Photoshop CC 2017\Required\PDF\Settings' does not exist, treating package 'AdobePhotoshop18-en_US_x64' as uninstalled

-------------------------------------------------------------------------------------

Exit Code: 176

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Can't install to a network location

FATAL: Error occured in install product workflow with error code 176 error message

WARN: target folder 'C:\Users\Jos\AppData\Roaming\Adobe\Adobe Illustrator\21.0.0' does not exist, treating package 'AdobeIllustrator21-Settings' as uninstalled

-------------------------------------------------------------------------------------

I tried removing all Adobe products using the uninstall tool and adobe cc cleaner tool, then reinstalling several times with no luck.

Anyone have similar issues or know how to fix this? Thanks.

Correct answer Himanshu*Gupta

Hi justin.joson,

Could you please restart your machine once and then install the apps using this direct download link Download Creative Cloud apps

Regards

Himanshu Gupta

4 replies

Z
ZBalling
Inspiring
June 15, 2021

X:\adobeTemp need to be changed where you place it.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 28, 2018

Moving to Creative Cloud Download & Install​

H
Adobe Employee
Himanshu*GuptaCorrect answer
Adobe Employee
February 26, 2017

Hi justin.joson,

Could you please restart your machine once and then install the apps using this direct download link Download Creative Cloud apps

Regards

Himanshu Gupta

A
Anonymous
March 23, 2018

Hi Himanshu,

I downloaded the PhotoShop & Illustrator direct download zip files. When I clicked both Photoshop & Illustrator "Set-up.exe" files from the zip folder, it gave me installer file maybe damaged error. It created the new directories:
C:>Program Files > Adobe > Adobe Illustrator CC 2018

C:>Program Files > Adobe > Adobe Photoshop CC 2018

C:>Program Files (86) > Adobe > Adobe Illustrator CC 2018 (32 Bit)

C:>Program Files (86) > Adobe > Adobe Photoshop CC 2018 (32 Bit)

I tried both 32 bit & 64 bit. All getting the same error.

I moved the folder & Set-up.exe" file from the zip folder to the new directory

C:>Program Files > Adobe > Adobe Photoshop CC 2018

Restarted the PC, after clicking "Set-up.exe", and it installed like 6%, there is still that 176 error again.
"Sorry, installation failed - We are unable to install Illustrator CC this time. (Error Code: 176)"

My PC has "Program Files" & "Program Files (x86)". There is no 64. Is that the reason why it is failing because there is no installation for 86 bit? Then why I tried the 32 bit, it still failed?

I used to have Photoshop 2017 on my PC. The update to 2018 remove the access to the old 2017. Now I do have Photoshop or Illustrator.

However, my Premiere Pro, Character Animator CC (Beta), Media Encoder CC, and Audition got updated without error. There is something different on the Program Files (x86) directory. There is no directory set for those working apps within the directory. All the files are installed on

C:>Program Files > Adobe > Adobe Audition CC 2018

C:>Program Files > Adobe > Adobe Media Encoder CC 2018

C:>Program Files > Adobe > Adobe Premiere Pro CC 2018

Please help. Thanks & have a great weekend!

C
CGUser
Participant
September 30, 2018

I had the same error with the same situation.

nothing above worked for me, including install from downloaded files.

needed to uninstall all apps from Windows programs remove and then to install all of them again from Adobe cc.

H
Adobe Employee
Himanshu*Gupta
Adobe Employee
February 26, 2017

Hi justin.joson,

I understand that you are facing issues while installing Photoshop and Illustrator.

If you notice, you get a location with the error.

"WARN: target folder 'E:\Adobe\Adobe Photoshop CC 2017\Required\PDF\Settings' does not exist"

Please go to this location E:\Adobe\Adobe Photoshop CC 2017 and rename this folder to Adobe Photoshop CC 2017.old

"WARN: target folder 'C:\Users\Jos\AppData\Roaming\Adobe\Adobe Illustrator\21.0.0' does not exist"

Go to this location and rename Adobe Illustrator to Adobe Illustrator.old

Please retry the installation and it should be fine then. let me know if this works or if any further assistance is required. Thanks!

Regards

Himanshu Gupta

J
justin_josonAuthor
Participant
February 26, 2017

The issue is those locations don't exist.

1) For photoshop error, I no longer have a drive E:, so that's completely gone and I'm not sure why its targeting that drive/folder when my current install preferences are pointing to my new HDD drive D:.

2) For illustrator when i locate C:\Users\Jos\AppData\Roaming\Adobe\, there is no illustrator folder. It doesn't exist either.

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