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justin_joson
New Participant
February 26, 2017
Answered

Exit Code: 176, Can't install certain apps after HDD replaced

  • February 26, 2017
  • 4 replies
  • 24677 views

Hello,

I run Windows 10 and Adobe CC on my sdd, but install all of my adobe apps on my hdd. My hdd recently crashed and I replaced it with a new one. Ever since I replaced my hdd, I haven't been able to install Photoshop CC or Illustrator CC on either my SSD or new HDD. All other apps install just fine. I get the same error when attempting to install either programs:

Exit Code: 176

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Can't install to a network location

FATAL: Error occured in install product workflow with error code 176 error message

WARN: target folder 'E:\Adobe\Adobe Photoshop CC 2017\Required\PDF\Settings' does not exist, treating package 'AdobePhotoshop18-en_US_x64' as uninstalled

-------------------------------------------------------------------------------------

Exit Code: 176

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Can't install to a network location

FATAL: Error occured in install product workflow with error code 176 error message

WARN: target folder 'C:\Users\Jos\AppData\Roaming\Adobe\Adobe Illustrator\21.0.0' does not exist, treating package 'AdobeIllustrator21-Settings' as uninstalled

-------------------------------------------------------------------------------------

I tried removing all Adobe products using the uninstall tool and adobe cc cleaner tool, then reinstalling several times with no luck.

Anyone have similar issues or know how to fix this? Thanks.

Correct answer Himanshu*Gupta

Hi justin.joson,

Could you please restart your machine once and then install the apps using this direct download link Download Creative Cloud apps

Regards

Himanshu Gupta

4 replies

Z
ZBalling
Inspiring
June 15, 2021

X:\adobeTemp need to be changed where you place it.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 28, 2018

Moving to Creative Cloud Download & Install​

H
Adobe Employee
Himanshu*GuptaCorrect answer
Adobe Employee
February 26, 2017

Hi justin.joson,

Could you please restart your machine once and then install the apps using this direct download link Download Creative Cloud apps

Regards

Himanshu Gupta

J
justin_josonAuthor
New Participant
February 26, 2017

That did it. Thank you!

H
Adobe Employee
Himanshu*Gupta
Adobe Employee
February 26, 2017

Hi justin.joson,

I understand that you are facing issues while installing Photoshop and Illustrator.

If you notice, you get a location with the error.

"WARN: target folder 'E:\Adobe\Adobe Photoshop CC 2017\Required\PDF\Settings' does not exist"

Please go to this location E:\Adobe\Adobe Photoshop CC 2017 and rename this folder to Adobe Photoshop CC 2017.old

"WARN: target folder 'C:\Users\Jos\AppData\Roaming\Adobe\Adobe Illustrator\21.0.0' does not exist"

Go to this location and rename Adobe Illustrator to Adobe Illustrator.old

Please retry the installation and it should be fine then. let me know if this works or if any further assistance is required. Thanks!

Regards

Himanshu Gupta

J
justin_josonAuthor
New Participant
February 26, 2017

The issue is those locations don't exist.

1) For photoshop error, I no longer have a drive E:, so that's completely gone and I'm not sure why its targeting that drive/folder when my current install preferences are pointing to my new HDD drive D:.

2) For illustrator when i locate C:\Users\Jos\AppData\Roaming\Adobe\, there is no illustrator folder. It doesn't exist either.

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