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EXTREEMLY FRUSTRATING

New Here ,
Dec 11, 2024 Dec 11, 2024

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Need to log in and update the platform before i can uninstall it?? 



Incredibly terrible design - almost akin to spyware or maleware 

how about changing that?

 
I used to like Adobe - because of how you're blocking my uninstall I will ensure that I speak negativly about this platform to everyone I talk to. 

Way to go UX team. 

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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@filipa77998234 

 

I've moved your post from Creative Cloud Desktop to the Download & Install forum.

 

Jane

 

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

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Hi filipa77998234,

 

Thanks for sharing your experience. We'll make sure it gets more eyes. Have you considered using the Adobe Cleaner tool for uninstalling? Here's how: https://adobe.ly/3OQzDLJ

Let us know if you have any questions.


^SG

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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to do a thorough uninstall:



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

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Filipa, which Adobe software or service are you trying to remove? I don't see any active memberships under the account you used to post to this public discussion forum.

 

Did you originally install the software on the computer, or did you acquire a computer with Adobe software that has already been installed? ^JW

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