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EXTREEMLY FRUSTRATING

New Here ,
Dec 11, 2024 Dec 11, 2024

Need to log in and update the platform before i can uninstall it?? 



Incredibly terrible design - almost akin to spyware or maleware 

how about changing that?

 
I used to like Adobe - because of how you're blocking my uninstall I will ensure that I speak negativly about this platform to everyone I talk to. 

Way to go UX team. 

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

@filipa77998234 

 

I've moved your post from Creative Cloud Desktop to the Download & Install forum.

 

Jane

 

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

Hi filipa77998234,

 

Thanks for sharing your experience. We'll make sure it gets more eyes. Have you considered using the Adobe Cleaner tool for uninstalling? Here's how: https://adobe.ly/3OQzDLJ

Let us know if you have any questions.


^SG

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

to do a thorough uninstall:



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024
LATEST

Filipa, which Adobe software or service are you trying to remove? I don't see any active memberships under the account you used to post to this public discussion forum.

 

Did you originally install the software on the computer, or did you acquire a computer with Adobe software that has already been installed? ^JW

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