fail to install any adobe cc software

[kaijiez25638599]

After I install creative cloud, it doesn't work and the sign of it is grey, not black. the window of creative cloud is blank. Now I don't know what can I do.

[Ned Murphy]

Blank Screen
https://forums.adobe.com/thread/1249756

Black Screen at Sign-in | Creative Cloud Desktop app
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

[kaijiez25638599]

First of all, thank you very much for answering my questions.

While, my computer is mac, and I only try the this one "

Blank Screen

https://forums.adobe.com/thread/1249756

"

But that one doesn't work on my computer. the icon of creative cloud is still grey and I can't sign in.

[kaijiez25638599]

The icon is gray. and when I click it. It only shows like this.  I have delate the file in OOBE folder. But that doesn't work.

[kaijiez25638599]

Also it shows like this. But I can't download Adobe Application Manager form the official website. The website only tells me to download Creative Cloud Desktop.

Please help me

[Govardhan.V]

Trash Adobe Creative Cloud and Adobe Application Manager folders from Utilities.

Run the Adobe Creative Cloud Cleaner tool.

If present select the option - Adobe Application Manager for Mac OS X 10.6

(it will be listed as 10.6 on all version Mac)

Then click on Clean up selected.

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jc...

Then click on the below link and download Adobe Application Manager and install the same:

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg

Once the installation process is completed , the installer box will disappear.

Then open Applications folder on your Mac computer.

Locate Adobe Application Manager shortcut icon and double click on it .

It will start update process and gets updated to Creative Cloud App.

[Govardhan.V]

Let me if you still face same issue , you can proceed with further step.

[kaijiez25638599]

Now it works. Thanks a lot.☺️