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After I install creative cloud, it doesn't work and the sign of it is grey, not black. the window of creative cloud is blank. Now I don't know what can I do.
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Blank Screen
https://forums.adobe.com/thread/1249756
Black Screen at Sign-in | Creative Cloud Desktop app
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html
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First of all, thank you very much for answering my questions.
While, my computer is mac, and I only try the this one "
Blank Screen
https://forums.adobe.com/thread/1249756
"
But that one doesn't work on my computer. the icon of creative cloud is still grey and I can't sign in.
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The icon is gray. and when I click it. It only shows like this. I have delate the file in OOBE folder. But that doesn't work.
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Also it shows like this. But I can't download Adobe Application Manager form the official website. The website only tells me to download Creative Cloud Desktop.
Please help me
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Trash Adobe Creative Cloud and Adobe Application Manager folders from Utilities.
Run the Adobe Creative Cloud Cleaner tool.
If present select the option - Adobe Application Manager for Mac OS X 10.6
(it will be listed as 10.6 on all version Mac)
Then click on Clean up selected.
Then click on the below link and download Adobe Application Manager and install the same:
http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg
Once the installation process is completed , the installer box will disappear.
Then open Applications folder on your Mac computer.
Locate Adobe Application Manager shortcut icon and double click on it .
It will start update process and gets updated to Creative Cloud App.
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Let me if you still face same issue , you can proceed with further step.
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Now it works. Thanks a lot.☺️