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R
royy32843605
Participant
October 31, 2015
Answered

failed to install illustrator from the creative cloud

  • October 31, 2015
  • 7 replies
  • 3311 views

Exit Code: 132

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Installation in root directory '' is not allowed

FATAL: Error occurred in starting installation with error code '132'

----------

that what he writes the pc

This topic has been closed for replies.
Correct answer Atul_Saini

Do you know where we are meant to change the installation location to? I just spent £15 for this month on creative cloud and cant download anything :/


You may try a different directory (drive) and share the results.

7 replies

S
savannahm5229294
Participant
March 27, 2016

same problem... any simple solutions........

Atul_Saini
Atul_Saini
Legend
March 29, 2016

Kindly try to Troubleshoot Illustrator CC 2015 log files‌

S
savannahm5229294
Participant
March 30, 2016

"Unable to install the product in the root directory. Select another install location in your preferences and try again."


I have no idea what to do with any of this information.

H
hannav17391026
Participant
March 22, 2016

Same error here. How dit you solve it?

D
deanl4pizza
Participant
December 1, 2015

Same issue:

Exit Code: 132

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Installation in root directory '' is not allowed

FATAL: Error occurred in starting installation with error code '132'

-------------------------------------------------------------------------------------

R
renatoc49302497
Participant
November 12, 2015

Having the same issue here. It doesn't even start to install. Just says "Aguard" for a while and then fails with the same issue. I cannot reinstall Windows. Any other sugestions?

Govardhan.V
Govardhan.V
Participating Frequently
November 12, 2015

It is not necessary  to  reinstall Windows . only in very rare situation you might need , cases like OS System file corruption .  But not so easily.

Provide us more details like  :

Windows version ?

At what percentage are you getting this error ?

If possible a screenshot.

R
renatoc49302497
Participant
November 12, 2015

Windows 7

And no percentage at all. It just fails as son as it starts

M
Mumbles
Participant
November 1, 2015

I Fixed the problem last night by reinstalling Windows... What a mess.

‌

Govardhan.V
Govardhan.V
Participating Frequently
November 1, 2015

At what exact percentage you are getting this error ?  After 42%  ?

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 1, 2015

google doesn't show that exit or error code, and you've listed both which makes it like like a posting error.

you can attach a screenshot of the error, try cleaning and installing or check your install logs.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Troubleshoot install issues with log files | CS5, CS5.5, CS6

M
Mumbles
Participant
November 1, 2015

I have the same issue right now i need this for school and I need it fixed I have tried everything

I have tried the cc cleaner

I uninstalled everything to do with adobe its only illustrator doing this.  It says unable to install product in the root directory go to preferences and select another install location. but it does not matter which directory i select it still doesn't work same error code 132.

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