Fake email or misunderstanding?

[cozmin_5925]

Hello guys, I received an email from adobesign@adobesign.com saying "Purchase Confirmation and Order Status requests your signature on". I did not purchase anything from adobe and also the email adress where the email was sent it's not mine, i don't know how it ended up in my inbox. Is it a scam? I did not click on "review and sign" or anything but I don't want to end up paying 300 dollars for something I didn't buy.

Thank you!

[kglad]

adobesign.com is an adobe domain, but that desn't really mean much.

check your account, https://account.adobe.com

and check your credit card for pending payments.

do not reply to that email.

and that helpdesk number is scammer.

[cozmin_5925]

I did not have an account before receiving the email, so i don't have any orders or plans in my account. I've just created the account to post here. I also do not understand why i received the email because the email adress highlited in the screenshot below it's not mine. Currently no pending payments in my bank accounts.

[kglad · Accepted solution]

then it's just typical fishing from a scammer looking for someone foolish enough to call them.  don't you get these every day, usually about mcafee?

[Jeffrey_A_Wright · Accepted solution]

Cozmin, thanks for posting your question to this public discussion forum. I can confirm that the e-mail address you used to post to this forum does not have recent purchases or active subscriptions. I concur with Kglad's suggestions and recommend that you report the e-mail to your e-mail provider as a phishing or SPAM attempt.

If you would like more information about Adobe Sign, including the free offerings, Cozmin, then see https://adobe.ly/4jnNAPp. ^JW

[Steve657]

Yep just had one of these too and was suspicious. Seems like it must be a nightmare to police these so the onus ends up with the resposibility of the reciepient or the email provider for not highlighting as SPAM.

I wondered what Corporate Responsibility there is to assist in preventing these emails and scams? Seems like as a customer you have to be either very savvy or learn the hard way.

Doesn't seem to be very much in the way of making customers aware that these things exist and that perhpas we should have some sort of occasional warning message?

[kglad]

you don't have to be a customer to receive these.  

[Steve657]

Right, must be hard for Adobe to police as I said. Perhaps impossible? It took me a while to get into here and find out though.

Maybe a simple page of what they look like and what to ignore easily searched for might be an idea?

[kglad]

it's impossible.  anything adobe posts (other than a warning) will be used by scammers to hone their attacks.

[Steve657]

Thought as much

[kglad]

i see a lot more antivirus scams than any other category of scams.

[Nancy OShea]

@Steve657,

Online waters are infested with sharks.  Scammers are not just impersonating retailers and software makers, they're going next-level by pretending to be from our banks, too. 

NEW Bank Fraud SCAM Drains Your Account in Minutes

Stay safe.  Don't trust anyone you don't initiate direct contact with. Always protect your accounts with 2-factor authentication (2FA).  Stay informed on social media and YouTube.  And never, ever give 2FA codes out to strangers.