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Participant
August 6, 2016
Answered

Fatal Error 143 When Installing & Updating

  • August 6, 2016
  • 1 reply
  • 20397 views

I went to install Adobe Illustrator today and I noticed there were some new updates. I tried installing Illustrator first and I got the error below. I tried updating Bridge, Premier Pro, and Media Encoder and got the same error. I have searched everywhere and I can't find a solution. I have given it Administrator privileges, disabled all Antivirus, Firewall, etc...I have also restarted my computer. Nothing is working. I had no issues prior to this update. I am using the Creative Cloud Desktop App on Windows 10 Pro 64 bit. Please help me. I have an urgent project to complete. Thank you.

Exit Code: 143

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 2 warnings(s)

FATAL: Error (143) in getting commands for pimx at path 'C:\adobeTemp\{7B46785D-8148-456E-A782-4F070C844B50}\AdobeIllustrator20-Core.pimx'

FATAL: Error occurred in install of package (Name: AdobeIllustrator20-Core Version: 20.0.0.141). Error code: '143'

ERROR: Failed to delete file: 'C:\Users\jason\AppData\Local\Temp\{59074742-4962-4168-9693-EDC15D237271}\AdobeIllustrator20-en_US.zip.aamdownload' LastError:32

ERROR: Failed to delete file: 'C:\Users\jason\AppData\Local\Temp\{59074742-4962-4168-9693-EDC15D237271}\AdobeIllustrator20-en_US.zip.aamdownload.aamd' LastError:32

WARN: Source 'C:\adobeTemp\{7B46785D-8148-456E-A782-4F070C844B50}\AdobeIllustrator20-Core\StagingArea_x64\Common\Bridge CC 2015 Extensions' doesn't exist

WARN: Error in getting command. Error code: 7

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the latest cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 6, 2016

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the latest cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

Participant
April 28, 2020

So I used the cleaner tool to completely remove all adobe software from my device, restarted my computer and used the link to download the newest version of cc, however I'm still recieving the same code 143 error.

Participant
April 28, 2020

I'm sorry, it's code 183...