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2 fatal errors
Fatal Error 119 occurred while download
Fatal Error in parsing application JSON
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Please mention Operating system version.
Personal computer or office computer?
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Windows 7
Office computer
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Please try this :Troubleshoot Illustrator CC 2015 log files
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The output from the LogCollector does *not* get saved as a .ZIP file as intended by the author of the script (or at least certainly not in the location described - there are numerous path errors).
I have, however, captured the output from the DOS Box, and have made a copy. It appears not to be possible to post it here.
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This is the sole instance of Illustrator within the Registry.