Skip to main content
glennt32000663
glennt32000663
Participant
June 6, 2017
Answered

FATAL: Error occurred in extract of package (Name: AdobePhotoshop18-Core Version: 18.1.1.252). Error code: '127'

  • June 6, 2017
  • 5 replies
  • 4244 views

I have been trying to download and install (clean install) Photoshop, Illustrator, Indesign - CC (2017). The only programme I have managed to install in Acrobat DC.

I am running a Mac 10.12.5 and Creative Cloud 4.1.1.202.

I have tried installing from CC and downloading straight from the website. I have also tried running a couple of time Adobe CC Cleaner Tool. Also I have tried using a different broadband service.

Each time I get the following error (same for each programme)

Exit Code: 127

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in extract of package (Name: AdobePhotoshop18-Core Version: 18.1.1.252). Error code: '127'

-------------------------------------------------------------------------------------

Any suggestions please

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Glenn this is a public forum discussion.  If you have a Creative Cloud for Team or Enterprise membership then please submit a support request through the Administrator Console.  If you do not have access then you will want to contact the individuals or department that manages your Creative Cloud membership.

If you have an Creative Cloud Individual membership then you can contact our support team directly at Contact Customer Care.  If your computer is in a managed environment then please have a representative from your I.T. department with you while conducting the interaction.

5 replies

glennt32000663
glennt32000663Author
Participant
June 14, 2017

Please can we go for the remote debugging session. Do you want me to send you the logs, using the LogCollectorTool.

I am here until 4pm today then from around 8.30 tomorrow morning BST (British Summer Time)

Thanks

Glenn

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
June 14, 2017

Glenn this is a public forum discussion.  If you have a Creative Cloud for Team or Enterprise membership then please submit a support request through the Administrator Console.  If you do not have access then you will want to contact the individuals or department that manages your Creative Cloud membership.

If you have an Creative Cloud Individual membership then you can contact our support team directly at Contact Customer Care.  If your computer is in a managed environment then please have a representative from your I.T. department with you while conducting the interaction.

glennt32000663
glennt32000663Author
Participant
June 7, 2017

As I work for the NHS, I need to check with my line manger (she is out of the office at the moment), and most properly the IT department before I can do this.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 7, 2017

Yes please Glennt32000663 if your computer is managed by an I.T. department I would recommend involving them.  If they continue to receive errors then please update this discussion.

Most commonly this error has occurred when an individual does not have sufficient disk space on their primary drive.  Since you have sufficient space then there may be other access restrictions involved that your I.T. department will not face.

cherishyn12122954
Adobe Employee
cherishyn12122954
Adobe Employee
June 7, 2017

Hi glennt32000663​,

I have sent you a message, please respond.

Thanks,

Cherishy

glennt32000663
glennt32000663Author
Participant
June 7, 2017

I have 966 GB of hard drive space (it is a new mac)

glennt32000663
glennt32000663Author
Participant
June 6, 2017

I forgot to say that the installation log (relevant part) says the following

6/06/17 21:44:41:035 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498271 | Starting 'EXTRACT' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252)

06/06/17 21:44:41:035 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498270 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252), Time taken '121' sec

06/06/17 21:44:41:035 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498270 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_GB Version: 18.1.0.207)

06/06/17 21:44:41:072 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252) Extract info - ExtractSize: 2142348650, ExtractPath:'/.adobeTemp/80745E9F-D14D-4728-9CF0-63476E64FAC3'

06/06/17 21:44:41:072 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 498270 | Package (Name: AdobePhotoshop18-en_GB Version: 18.1.0.207) Download info - DownloadSize: 567989, DownloadPath:'/tmp/8FCD31EA-2143-428C-81F9-53957D03C735'

06/06/17 21:44:41:166 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | starting decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip to folder /.adobeTemp/80745E9F-D14D-4728-9CF0-63476E64FAC3 with type Zip-Deflated

06/06/17 21:44:43:486 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498270 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_GB Version: 18.1.0.207), Time taken '2' sec

06/06/17 21:45:01:173 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | completed decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip at folder /.adobeTemp/80745E9F-D14D-4728-9CF0-63476E64FAC3 with type Zip-Deflated with status code 1

06/06/17 21:45:01:173 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package extraction failed for '1' time, Retrying

06/06/17 21:45:01:173 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 498271 | Successfully deleted directory from path: /.adobeTemp/80745E9F-D14D-4728-9CF0-63476E64FAC3. Recursive: 1

06/06/17 21:45:01:174 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498271 | Starting 'EXTRACT' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252)

06/06/17 21:45:01:174 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252) Extract info - ExtractSize: 2142348650, ExtractPath:'/.adobeTemp/96259683-3089-4BC4-A61D-794317FA870F'

06/06/17 21:45:01:174 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | starting decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip to folder /.adobeTemp/96259683-3089-4BC4-A61D-794317FA870F with type Zip-Deflated

06/06/17 21:45:21:181 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | completed decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip at folder /.adobeTemp/96259683-3089-4BC4-A61D-794317FA870F with type Zip-Deflated with status code 1

06/06/17 21:45:21:181 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package extraction failed for '2' time, Retrying

06/06/17 21:45:21:184 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 498271 | Successfully deleted directory from path: /.adobeTemp/96259683-3089-4BC4-A61D-794317FA870F. Recursive: 1

06/06/17 21:45:21:184 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498271 | Starting 'EXTRACT' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252)

06/06/17 21:45:21:184 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252) Extract info - ExtractSize: 2142348650, ExtractPath:'/.adobeTemp/56EAC63D-A3AD-478B-855F-4FEC69D69ED1'

06/06/17 21:45:21:184 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | starting decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip to folder /.adobeTemp/56EAC63D-A3AD-478B-855F-4FEC69D69ED1 with type Zip-Deflated

06/06/17 21:45:41:192 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | completed decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip at folder /.adobeTemp/56EAC63D-A3AD-478B-855F-4FEC69D69ED1 with type Zip-Deflated with status code 1

06/06/17 21:45:41:192 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package extraction failed for '3' time, Retrying

06/06/17 21:45:41:192 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 498271 | Successfully deleted directory from path: /.adobeTemp/56EAC63D-A3AD-478B-855F-4FEC69D69ED1. Recursive: 1

06/06/17 21:45:41:192 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 498271 | Starting 'EXTRACT' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252)

06/06/17 21:45:41:192 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Package (Name: AdobePhotoshop18-Core Version: 18.1.1.252) Extract info - ExtractSize: 2142348650, ExtractPath:'/.adobeTemp/988072BF-9A09-4605-BCB9-1FB737C72293'

06/06/17 21:45:41:193 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | starting decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip to folder /.adobeTemp/988072BF-9A09-4605-BCB9-1FB737C72293 with type Zip-Deflated

06/06/17 21:46:01:200 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 498271 | completed decompression of file /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906/AdobePhotoshop18-Core.zip at folder /.adobeTemp/988072BF-9A09-4605-BCB9-1FB737C72293 with type Zip-Deflated with status code 1

06/06/17 21:46:01:200 | [FATAL] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 498271 | Error occurred in extract of package (Name: AdobePhotoshop18-Core Version: 18.1.1.252). Error code: '127'

06/06/17 21:46:01:203 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 498271 | Successfully deleted directory from path: /.adobeTemp/988072BF-9A09-4605-BCB9-1FB737C72293. Recursive: 1

06/06/17 21:46:01:541 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 496920 | Exit Code: 127

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in extract of package (Name: AdobePhotoshop18-Core Version: 18.1.1.252). Error code: '127'

-------------------------------------------------------------------------------------

06/06/17 21:46:01:573 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 496562 | Inside hdpimControlProgress for request type '2' with driverXML

06/06/17 21:46:01:573 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 496562 | Exiting hdpimControlProgress with status '0'

06/06/17 21:46:02:066 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 496562 | Inside hdpimTerminateSession

06/06/17 21:46:02:419 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 496562 | Successfully deleted directory from path: /tmp/3E0F303C-C39D-4A71-82A2-0027E776E906. Recursive: 1

06/06/17 21:46:02:419 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 496562 | Successfully deleted directory from path: /tmp/8FCD31EA-2143-428C-81F9-53957D03C735. Recursive: 1

06/06/17 21:46:02:420 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 496562 | Exiting hdpimTerminateSession, successfully closed session '0'

06/06/17 21:46:02:427 | [WARN] |  | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 496562 | Aborting write on pipe 6 , errno: 32

06/06/17 21:46:02:427 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 496453 | Exit Code: 127

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in extract of package (Name: AdobePhotoshop18-Core Version: 18.1.1.252). Error code: '127'

-------------------------------------------------------------------------------------

06/06/17 21:46:02:427 | [WARN] |  | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 496562 | Writing info packet to pipe failed with error code -1

06/06/17 21:46:02:427 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 496453 | *************************  END Adobe Setup  *************************

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 6, 2017

Glennt32000663 see Error Code 127​ where this error was discussed.  How much space do you have on the primary partition containing your operating system?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices