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file download from connect.ffc.adobeoobe.com pops up

New Here ,
Jul 21, 2019 Jul 21, 2019

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everytime I turn on my pc I get this "cc.png" file download from source: "connect.ffc.adobeoobe.com pops up" (see the capture)
Is it from adobe?
should I download the file?

Thanks in advance.

Capture.JPG

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Creative Cloud

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Community Expert ,
Jul 21, 2019 Jul 21, 2019

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adobeoobe.com is owned by adobe,  Whois adobeoobe.com

but i wouldn't download it if it's unexected (ie, it's not a file you're sync'g).

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Community Expert ,
Jul 21, 2019 Jul 21, 2019

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>everytime I turn on my pc

That means (to me) that you have something in your Windows "startup" that you may not want

How to disable a program in Windows startup

-Right click the 'window pane' in the very bottom left corner of the Windows desktop

-Select Task Manager in the pop up option window

-Click More details if you don't see startup

-Select the Startup tab inside Task Manager

-Select the program you want to disable

-Click Disable in the bottom right corner

-BE VERY CAREFUL WHAT YOU DISABLE

Don't disable something if you don't know what it is... you may make your Windows stop working!!!

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Explorer ,
Aug 16, 2022 Aug 16, 2022

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I have been having the same issue for the past several months. Every time I start my system this "cc.png" file wants to be downloaded...what's the fix?

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Having Same issue. This is the second time it has happened in about 1 month.

Resource Monitor shows Adobe Desktop Helper Connected to

IP Details For: 13.224.214.67

Decimal: 232838723

Hostname: server-13-224-214-67.phl50.r.cloudfront.net

ASN: 16509

ISP: Amazon.com Inc.

Services: Datacenter

Assignment: Likely Static IP

Country: United States

State/Region: Pennsylvania

City: Philadelphia

 

Not sure if related since it persisted after download cancelled.

Adobe Unexpected.jpg

Malware and antivirus scans are clear.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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there's, at least, one other thread dealing with this https://community.adobe.com/t5/download-install-discussions/what-is-it-cc-png/m-p/13275751#M560361 but no resolution there, either, but suggested something to try.

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