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Participant
January 22, 2019
Question

File Explorer opens randomly

  • January 22, 2019
  • 1 reply
  • 924 views

Since i had downloaded Adobe creative cloud file explorer randomly opens.

I don't know what else to say has anyone got a solution?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 22, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

test your computer long enough to confirm file explorer no longer opens randomly.

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Participant
February 4, 2019

For me, once I uninstalled and restarted my computer, the problem no longer occurs. It reoccurs whenever I reinstall Adobe Creative Cloud though...

kglad
Community Expert
Community Expert
February 4, 2019

the problem occurs before you install any cc program?