FIX: License validation loop because CC is checking expired subscription

[towardsmaturity]

Hi,

Just wanted to notify this community of a potential bug I've found which others might come across.

Adobe CC was refusing to give me access to start any apps for about 2 weeks until I finally got it fixed by a support technician...turns out that because I ended a subscription so that I could change the payment method, the system was still trying to validate my license against the old subscription, which had expired, so I kept getting a message saying I needed to renew or activate my license. It's obviously a fault on Adobe's part with their system.

This was seriously frustrating because I had no idea why it wasn't just accepting my current valid subscription and letting me in. If a support technician is trying to fix a validation loop on your computer and going through all the Adobe cleaner tools and nothing is working, suggest they completely remove any expired subscriptions from your account...

Hope this helps someone.

[Govardhan.V]

Windows or Mac?

[towardsmaturity]

Windows 10.    

[Govardhan.V]

Close all Adobe apps if opened.

End all Adobe related tasks from Task Manager.

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in,

Once Signed in , launch CC apps like Photoshop...etc and check.

[towardsmaturity · Accepted solution]

I think you misunderstood the post...my issue has been fixed - I tried the Opm delete fix before getting onto support for help.

[trixiebee]

nope