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Exquisite_Gleam157F
Participant
October 29, 2014
Answered

Following Windows 7 Repair Install, Photoshop gives error message 0xc01500002

  • October 29, 2014
  • 1 reply
  • 338 views

Due to corruption of some system files, I had to do a Repair Install of Windows 7.

When I try to start Photoshop CS6, I get error message 0xc01500002.   When I try to run Elements 10, I get a different error: "side-by-side configuration is incorrect."

Other apps run fine.

Any help fixing this would be greatly appreciated.

Craig

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Craig I would recommend you begin with removing and reinstalling your Adobe Creative applications.  If you need a fresh copy of the installation files then they are available at Other downloads.

    1 reply

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    Exquisite_Gleam157FAuthor
    Participant
    October 29, 2014

    Updated information - Photoshop CS6 Extended 64-bit (if it matters).

    Regarding the Elements 10 error, if I insert the original CD, it gives me an option of deactivating Elements and uninstalling.  Can I then reinstall it on the same machine?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 30, 2014

    Craig I would recommend you begin with removing and reinstalling your Adobe Creative applications.  If you need a fresh copy of the installation files then they are available at Other downloads.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 30, 2014

    Thanks, Jeff.  I had not taken the time for the latest update.  Last night I reinstalled both CS6 and Elements.  In both cases I have the original disks.  It was a painless process - not near the hassle it could have been.  All of my settings and preferences were even retained!  As of now, everything seems to be working as it should.


    Excellent.  Thanks for the update Craig!

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