For adobe photoshop elements 13 the serial number and redemption code are not working.

Forum|Forum|11 years ago
December 15, 2014
3 replies
3239 views

Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

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Participant

I tried two MAC copies. one had serial in box but it did not work. Traded it in at Staples and I got a redemtion code this time. I got a new serial number but it still will not register.

diplomat12

Participant

I am having the same problem. Worked fine as a free trial version.

kglad

Community Expert

click the link in message 1 and follow all the steps.

diplomat12

Participant

Thanks, I tried it, but that did not work. Another Forum leader determined that I bought a WIN license and I have a MAC. Not sure how that happened. I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks. If they don't reply, i will cancel the credit card charge. That might get their attention. What a terrible company.

kglad

Community Expert

Error "The serial number is not valid for this product" | Creative Suite

Raymond64

Participant

Thanks Jeff, but this is of creative suite and I need help with PSE 13 serial number not working.

kglad

Community Expert

again, contact adobe support. contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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