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Frederik256292974fv5
Participant
August 18, 2022
Answered

Forgot to cancel free trial

  • August 18, 2022
  • 2 replies
  • 10171 views

So as the title says, I completely forgot to cancel my two-month free trial and now I'm signed up to the yearly subscription with monthly pay.

 

I didn't intend to sign up for the yearly subscription and would like to request a refund, but there's nothing helpful on Adobes website.

 

I have not used the product since the subscription plan changed, so I'm hopeful to get my subscription cancelled with no fees.

 

I'm currently not in a financial position to pay this much each month and might get me kicked out from my apartment if this issue will not be resolved.

 

Sincerely 

Frederik

    Correct answer Shivangi_Gupta

    Thread Summary

    A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    August 8, 2025

    Thread Summary

    A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 18, 2022

    Hi Frederik,

    We appreciate you writing in. Free trial for Adobe Creative Cloud applications is provided for one week only and not two months. We believe this was the reason you got enrolled for the yearly subscription. Ideally, this case does not qualify for the refund however, If you still wish to discuss this further, you can always contact our support team here: <Removed by Moderator>

    I hope it helps.

    Regards,

    Shivangi

    F
    Frederik256292974fv5Author
    Participant
    August 19, 2022

    Hi Shivangi

     

    Thank you for your reply.

     

    I am sure you can help me out here. This is causing a major headache. The link you sent me directs me to a bot and I cannot get any information from it on how to request a refund.

     

    As per my first message, I was offered an additional two month trial when wanting to cancel my one week free trial. Of course I agreed but apparently I agreed to sign up for a year long subscription as well. I do not feel fairly treated, and as you can hopefully see, I have not used your software once in the two month additional trial nor have I planned to use it since I do not do this kind of work. 

    I know this is probably not in your policies, but I am hoping that you can make an exception to maintain your good costumer service and cancel my subscription and refund my now one-month pay. 

     

    Sincerely 

    Frederik

    F
    Frederik256292974fv5Author
    Participant
    August 19, 2022

    Did you follow the complete flow? If the bot is not able to help you, it gives you an option to chat with an agent. I personally tested it a minute ago.

    Would you like to give that a try?


    I tried and ended up with a costumer service assistant and the issue has been resolved. Thank you 

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