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Free trial account error

New Here ,
Dec 08, 2022 Dec 08, 2022

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Hello I started my free trial using my CC details today. I was able to download and install the software. I think i used the wrong email address as when I sign in now it asks me to purchase again. Add my CC details again. 

 

I dont wish to be charged two times. What can I do?

 

 

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correct answers 1 Correct answer

Community Expert , Dec 08, 2022 Dec 08, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Thank you very much. I couldn't bypass the boys earlier. I typed agent and finally got a person. He helped and found there was a typo in the email address and resolved the issue.

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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before you contact support, see if you have a subscription with the email you should have used

 

https://accounts.adobe.com

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Thank you. Issue resolved 

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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excellent.

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