From Windows 7 to Windows 8 serial number does't work anymore. Adobe say no to tech help for CS4 can anyone help?

You are now chatting with 'Sanjay'

Sanjay: Hello! Welcome to Adobe Customer Service.

Sanjay: Hi rodney.

rodney beynon: this is the forth time I have log on to this forum

Sanjay: Could you please elaborate the exact issue you are facing so that I can assist you better?

rodney beynon: Apprantly my enter key does not send this text to you

rodney beynon: whtn I try to log in to cs4 it makes me enter my key and after I do is

rodney beynon: it says it won't let go any farther

Sanjay: I would like to inform you that CS4 is a perpetual product you have no option to sign-in there.

Sanjay: Are you referring to subscription?

rodney beynon: I don't know what you mean by perpetual

rodney beynon: IT worked fine until I canceled the cloud

rodney beynon: I went from windows 7 to windows 8 at the same time.

Sanjay: Please allow me 2-3 minutes while I will pull up the account details.

rodney beynon: Please do

Sanjay: Okay.

Sanjay: Thank you for staying online. I checked and see that there is no active subscription to Creative Cloud under your Adobe account.

Sanjay: May I have the serial number of the CS4 product you are referring to

rodney beynon: I have been using my cs6 production suit but I want to use my cs4 suit on my pc

Sanjay: May I have the serial number of the CS4 product you are referring to?

rodney beynon: this is right off the box …..

Sanjay: Please allow me 2 minutes while I will pull up the product registration details & Activation history.

Sanjay: Thank you for staying online.

Sanjay: I checked and see that the serial …. is for Design Premium CS4 (upgrade version) and is for Windows OS.

Sanjay: You can install it on MAC.

Sanjay: And when you install Design Premium CS4 (upgrade version) you'll be asked for previous version SL.

rodney beynon: you want me to install my pc version on my mac?

Sanjay: Sorry for the typo.

Sanjay: You can't install it on MAC.

rodney beynon: I still have my pc and it won't work.

Sanjay: May I have the complete error message you get?

rodney beynon: this will take a minute

Sanjay: Yes sure.

rodney beynon: IT SAYS: "Our records indicate that your serial number has been setup on two machines already.

rodney beynon: which is not true

Sanjay: Thank you for the info.

Sanjay: Do you have any option to "Try again"?

rodney beynon: I have been taking to you people about for months. What option do you want me to try?

Sanjay: I see that it's more of a technical issue and technical support is available only for current versions (CS6)

rodney beynon: I restored windsow 7 and went in and deactivated like you asked

Sanjay: Support is always available via forums and support portal for older versions:

Sanjay: http://forums.adobe.com/index.jspa

Sanjay: You may post your questions there for answers.