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joziG
joziG
Known Participant
December 5, 2015
Question

Fuse download NOT possible!

  • December 5, 2015
  • 5 replies
  • 19162 views

Hi, I have tried for days now to download Fuse. Absolutely no luck whatsoever.

This seems to be quite a general problem judging by all the posts here - I think Adobe needs to check this out prontissimo!

I had no problem updating PS, AI and ID and downloading Muse - with the very same settings as for the just mentioned apps after 14 hours of downloading there is not even 1% download showing!

In fact, after a few hours it just pretends I never even asked for a download. And this day after day!

This is unbearable!

Any useful suggestions would be greatly appreciated

Regards

This topic has been closed for replies.

5 replies

A
Anonymous
December 23, 2015

Thanks..but waiting for the download to complete worked.

It remained at 0% for 2 hours then suddenly it went upto 42% and then finished within seconds.

This is real bad coding..but at least I got it to work..

    Govardhan.V
    Govardhan.V
    Participating Frequently
    December 23, 2015

    Glad to hear that.

    Is it possible to upload screenshot of Zip file contents I mentioned earlier ?

    Colin Holgate
    Colin Holgate
    Inspiring
    December 23, 2015

    The asset zip files contain thousands of text files.

    G
    Gary Crossey
    Participant
    December 10, 2015

    WooHoo! Fuse has installed.

    Thanks to feedback here I left Fuse to install in the background.

    Like explained in earlier posts there is problem with loading bar - it does not go beyond 0%.

    I am on a slow connection which took 3 hours to install (a little longer than a normal upgrade for After Effects).

    The installation does not impact any of your other Adobe programs - so it was easy enough to leave the installer to run though the installation.

    I now have FUSE open - the interface is super engaging.

      joziG
      joziGAuthor
      Known Participant
      December 10, 2015

      Mine did STOP downloading every time after an hour or so. Always. With me it does not just seem to be a matter of the 0% bug

      JeanetteMathews
      Adobe Employee
      JeanetteMathews
      Adobe Employee
      December 10, 2015

      Hi Gerd!  I do sincerely apologize for the frustration with this, but unfortunately I can't help you without more information.  I had sent a request before for your Fuse install log file.  If you can send that it would help us track down your more specific issue.  The log should be at:

      Mac: /Library/Logs/Adobe/Installers/Fuse CC (Preview) 1.0 date.log.gz

      Windows 32 bit: \Program Files\Common Files\Adobe\Installers\

      Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers

      JeanetteMathews
      Adobe Employee
      JeanetteMathews
      Adobe Employee
      December 7, 2015

      Hi Gerd, sincere apologies for the poor first impression.  As others have mentioned, there is a bug with the progress bar being stuck at 0% all through the download and installation.  Were you able to successfully get Fuse installed over the weekend?

      joziG
      joziGAuthor
      Known Participant
      December 7, 2015

      Hi, I was FAR too frustrated to try the download yet again over the weekend.

      I was hoping for some positive advice, or even better, for a fixing of "The Problem"! That doesn't seem to be forthcoming!!

      I have stopped trying downloading FUSE when I noticed via my download monitor that nothing is happening at all after a while.

      Perhaps I should give Fuse a miss.

      Have never seen Adobe being So Unprofessional ever yet!

      Hugely disappointed

        danielh45023473
        danielh45023473
        Participating Frequently
        December 7, 2015

        Daniel, have you tried letting it run for a while?  There is a bug with the progress bar where it won't show any progress and instead will stay at 0%.  It should still be downloading and eventually will update to let you know it's installing but it is a large file (5GB).  If you're on slower internet this might take a few hours to download.


        ‌hello. Problem is that it does not event start ... No 0%. I've let it run more than 24 hours and I have a super high speed connection. I have uninstalled cc, tried a different browser, almost everything I could found on the troubleshooting section. Is there a way to download it manually ?

          justind55274504
          justind55274504
          Participant
          December 6, 2015

          The Fuse is around 4 gb, so it takes some time to download.

          Colin Holgate
          Colin Holgate
          Inspiring
          December 5, 2015

          There was a known issue where the download progress stayed at 0% until the full 5 GB was installed. Is there any chance that it did succeed in installing, and the fact that there was no progress made you think it wasn't installed?

          See what your Internet speed is like, and give it at least as much time as it takes to download 5 GB.

          But, also keep checking if anyone else has had the problem! I'm on Mac, and even the 0% problem went away, and it does slowly install itself.

          KJerryK
          KJerryK
          Legend
          December 5, 2015

          It took about an hour for Fuse to install on my Win 10 machine.

          joziG
          joziGAuthor
          Known Participant
          December 5, 2015

          @ KJerryK This comment helps me nothing whatsoever

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