Get a refund

Forum|Forum|7 years ago
March 4, 2019
1 reply
233 views

Im just wondering, how I can get a refund I bought Premiere Pro last Friday to use it over the weekend and its just crazy slow because my mac is like 10 years old and can't handle the program. Also I've tried to call them but no one is answering its ridiclulous as of now its been 30 minutes and 40 seconds waiting for someone, I spent $240.00 realizing it doesn't work on my mac, and all I want is to refund my money. Can I get some help?

This topic has been closed for replies.

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

For anyone else reading this... check the system requirements before you buy a program

Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy OShea

Community Expert

https://forums.adobe.com/people/John+T+Smith wrote

For anyone else reading this... check the system requirements before you buy a program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

Good advice.

And when in doubt, get a free 7 day trial before you buy.

Download and install a Creative Cloud trial

Nancy O'Shea— Product User & Community Expert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded