Getting a strange issue daily when launching an .indd file

[name_change_august_9]

Hello, I'm an IT Systems Engineer and I have a client called Kelly. Kelly has recently added some fonts to her machine, so of which were purchased online, etc.

When we install the fonts in Windows 7 x64 we are prompted daily with this message:

I have tried backing up the windows font folder, removing them from there and the registry, rebooting and re-installing, etc. I've tried it with Typekit off and I've also contacted Adobe support which wasn't all that helpful since the young lady in India really didn't seem to care. If we re-install the font daily we can use the document again. I wasn't sure if anyone has seen this or has any ideas on how to fix it? I'm not very good with Creative Suite as I don't use it but can normally figure out how to fix issues that arise. This one is a doozy so far.

[Moderator moved from Creative Suites to Adobe Creative Cloud.]

[Nancy OShea]

See if this helps.

Add fonts to your desktop from Typekit

[name_change_august_9]

Nancy, thanks for the ideas too I will let you all know what I find out. I guess I'm a little naive and I'm not afraid to ask this question:

Can I add non Adobe fonts into typekit somehow?

[mollybd · Accepted solution]

Unfortunately no, personal fonts can't be uploaded to Typekit. If they are installed in your local font directory, you should be able to use them in your desktop programs alongside Typekit fonts.

[mollybd]

It's difficult to troubleshoot issues with fonts that did not come from Typekit or Adobe, but it might help for the user to clear their font cache.

First, uninstall the fonts and back them up outside of the local font directory. Then follow the steps below:

1. Go to Start > Search > Files and Folders.

2. Choose 'Files and Folders' and type 'Adobefnt*.lst' into the Name-text field.

3. Make sure to activate the checkboxes 'Search in system folders, Search for hidden files and folders' and 'Search in subfolders'.   

4. Then click on 'Search'

5. Delete all .lst files listed.

6. Restart the computer.

7. Reinstall the fonts.

Let me know if this helps.

Best regards,

Molly

[name_change_august_9]

Molly, thanks so much for this, I will give this a try and let you know!

[benw52584159]

Hi wisebastard,

This is Ben from Typekit support. I'm wondering if the issue you're seeing is for the Typekit font only or for other fonts in this document. The reason I'm asking is that I want to narrow down if the issue is Typekit related or possibly InDesign related.

Also, feel free to reach out to us here: support@typekit.com if this is urgent.

Cheers,

Benjamin

[name_change_august_9]

Ben, these are fonts that don't appear to be in Typekit. I hope that helps clear things up.