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Getting hold of Adobe to deactivate CS6 on defunct PC/system board in order to activate on new one.

New Here ,
Jul 17, 2024 Jul 17, 2024

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The old PC died.  Can't deactivate CS6 on that PC because it won't boot.  To be more specific, only the system board was replaced.  The programs are still installed, but they refuse to load now.  Need Adobe to do it.  How do I contact Adobe to do this?  They've had to do this for me before, but apparently, I was able to find a phone number for this last time.

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Community Expert ,
Jul 17, 2024 Jul 17, 2024

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No longer possible

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html
https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

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Community Expert ,
Jul 17, 2024 Jul 17, 2024

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what about the 2nd activation? are they both on inaccessible computers?

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