Getting Started

Report · May 27, 2020

I have never subscribed to Adobe Creative Cloud - this is the first time I've downloaded Creative Cloud. I am a student and I subscribed to pay monthly. When I try to download Photoshop - I get an error message that says that my computer is not compatible. That I understand - but why can't I download a Photoshop version that will run on my computer in the meantime before I upgrade. That option is offered to previous users of Adobe CC ( to download previous versions). Is there no way for new users to do this?

Report · May 27, 2020

Can you tell us more about your computer and operating system specs? Windows or Mac? Which version?

Then we can tell you what your options are.

Report · May 27, 2020

Thank you for the quick reply

Windows 8.1

Intel Core i7 CPU

860 2.80GHz

16 GB RAM

Nvidia GeForce GTX 1050Ti

4GB GDDR5

Report · May 27, 2020

Thank you for the quick reply

Windows 8.1

Intel Core i7 CPU

860 2.80GHz

16 GB RAM

Nvidia GeForce GTX 1050Ti

4GB GDDR5

Report · May 27, 2020

You'll have to upgrade your operating system to Windows 10. Adobe has dropped support for Windows 8.1.

https://theblog.adobe.com/upcoming-changes-to-creative-cloud-os-support-for-windows-and-mac/

Cloud app versions which previously supported Win 8.1 have been discontinued and are no longer offered to anyone, new or existing.

Report · May 27, 2020

Than you

ok, so everything else is fine for the time being. I just need to upgrade to Windows 10?

Report · May 27, 2020

>>>I just need to upgrade to Windows 10?

Yes. The rest of your specs look OK.