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rjvgo
rjvgo
Participant
September 9, 2017
Question

GoLive 9 is not allowing me to activate

  • September 9, 2017
  • 1 reply
  • 3096 views

The fact that the serial number generates a green check mark does not mean the activation works. I have been very patient for a week spending many hours on tech support and I can't get anyone to help with the GoLive 9 activation server problem. I have attached two screen shots showing that the activation server is dead as Adobe has said. The problem is that no one is helping generate a workaround for GoLive 9 (Mac). I need this software for older jobs that need tweaking, and all I ask is for you to provide a workaround to bypass the activation server for GoLive 9. Please, I'm tired of wasting so much time. I own two copies of version 9.

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 11, 2017

    Branching to a new discussion.

    Rjvgo I am sorry that you are facing difficulty activating GoLive 9.  You mentioned you contacted a member of our support team.  Do you have a case number from your interaction that I can reference?  Can you also please verify that the e-mail address, and phone number, listed under your account at http://www.adobe.com is accurate.

    rjvgo
    rjvgoAuthor
    Participant
    September 11, 2017

    Jeff, I already sent you the case numbers but here they are again:

    0223053164

    0223079292

    Email is <Removed by Moderator>

    Please reread what I sent you before as it has everything prior to talking with you, plus screen shots.

    Sent from my iPhone

    J
    johnv96121052
    Participating Frequently
    September 14, 2017

    Rjvgo my apologies for the delay but I am continuing to investigate why you are receiving this error.  Can you please download and run the CC Log Collector tool available at Log Collector Tool to collect the installation and activation logs from your computer.  Once done can you please send the log files to my e-mail address at jwright@adobe.com.

    Please update this discussion if you face any difficulties with use of the CC Log Collector tool Rjvgo.


    I sent the requested info to your email. Please check soon.

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