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A
astrorx
Participant
July 24, 2018
Answered

Green Check Marks Don't Show Up

  • July 24, 2018
  • 1 reply
  • 3641 views

The green check marks that signify that my files/folders have synced with Adobe Creative Cloud do not show up.  I have an open case, #ADB-2789962-G9D2 but have not received any help via email.  I get a call once a week when I am at work and cannot access my home computer.  I've been on hold tonight for over 2 hours, the second time this month.  Please help!  If I can't get this fixed, I will change my account back to default storage - currently I PAY for 1 TB of data storage.

    This topic has been closed for replies.
    Correct answer Abambo

    The green check mark is a setting of your Windows/MacOS system. When the check mark does not show up, this does not mean that the synchronisation failed.

    You can check this with the CC App:

    When the app is thinking that all the files have been transferred, you can cross check this with a web browser.

    Please specify your system for further help.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    July 24, 2018

    The green check mark is a setting of your Windows/MacOS system. When the check mark does not show up, this does not mean that the synchronisation failed.

    You can check this with the CC App:

    When the app is thinking that all the files have been transferred, you can cross check this with a web browser.

    Please specify your system for further help.

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    astrorxAuthor
    Participant
    July 24, 2018

    I use Windows 10.  I don't even get a green check mark that all files are up to date.  Usually all I get is the circle going round and round and it says syncing.  Occasionally I do get the green check mark on the files and folders, so I know it does work.  Just very rarely does this happen.  I can't go through a file (image) at a time for 776 GB of data.  I use this with Photoshop CC.

    How do I get the green check marks to show up?  I know that some of my files didn't sync, because when I did see them, some had red triangles.

    Thank you,

    Bruce

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 24, 2018

    Look here: https://support.microsoft.com/en-sg/help/3079213/sync-icon-overlays-are-missing-from-onedrive-and-onedrive-for-business

    This is a Windows configuration problem.

    ABAMBO | Hard- and Software Engineer | Photographer
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