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S
solongot27334170
Participant
December 19, 2017
Answered

GROSS: Sketchy cancellation fee

  • December 19, 2017
  • 2 replies
  • 648 views

I went to go cancel my Creative cloud membership which I no longer need to find I'm being charged a cancellation fee which I was never informed about.

The fee is bogus, it's 50% of a remaining contract, Adobe never mentioned the fee, not on their website, not in the contract, I received no phone calls, no emails and I would never agreed to this.

Other subscription sites I'm apart of always send me email notifications to inform me of changes. I refuse to pay this and I will be sure to warn my friend and coworkes about this questionable "contract cancellation fee"

My bank and credit card company both say they shouldn't be able to do this if they haven't made an agreement with me, you can also look in this forum for "cancellation fee" and find a terrible track record of them stealing money with this unmentioned cancellation fee.

The program is decent why are you doing this? I could have seen myself signing up again in the future if I needed it but this is just pathetic and I'll never consider it now. What a sleezy way to operate a major company like this.

This topic has been closed for replies.
Correct answer Nancy OShea

Your screenshot clearly shows that the introductory student/teacher plan is an annual contract. In my part of the world an annual contact means an annual commitment for 12 months.

Legal subscription terms | Adobe

2 replies

S
solongot27334170Author
Participant
December 19, 2017

These are ABSOLUTELY NOT the same terms and conditions which are presented ON THE FRONTPAGE where you display you STUDENTS AND TEACHER package which is what I bought over a year ago.


They can be found here,

and nowhere in these sets of terms and conditions do they mention a 50% Cancellation fee.

Whether or not these terms and conditions you've shown me are presented on your site I'm unaware of,

but to show two different sets of terms and conditions is MISLEADING and DECEPTIVE and explains the excessive amount of people who are getting scammed.

I definitely did not read these nor agree to them.

I'm cancelling my plan and I'm not paying this bogus fee.
The programs are good and by doing this sleezy two different terms and conditions I definitely won't be returning and will be sharing this across social media.
If it's a MONTHLY PLAN, charge a MONTHLY FEE.
MONTHLY plans don't imply you're punished when you cancel, what a load of garbage.
That's why it's a MONTHLY plan.
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 19, 2017

Your screenshot clearly shows that the introductory student/teacher plan is an annual contract. In my part of the world an annual contact means an annual commitment for 12 months.

Legal subscription terms | Adobe

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 19, 2017

There is a check box by I AGREE to these terms,  so you did agree to it when you joined Creative Cloud's annual plan.

Legal subscription terms | Adobe

Annual contract, paid monthly

Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but you will be notified of any change in your rate with the option to cancel in accordance with these terms. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page* or by contacting Customer Support.

Nancy

Nancy O'Shea— Product User & Community Expert
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