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P
Papaio
Participating Frequently
November 4, 2016
Answered

Hang on grey screen after updating to CC2017 - Win10

  • November 4, 2016
  • 4 replies
  • 2557 views

Hi,

Working on a windows 10 pro system - Core i7 - 32Gb Ram

I updated my apps to CC 2017 and none of them is working. They start but then I only get a grey screen and nothing can be done.

Anyone encountering same problem?

Reinstalled CC 2015 version and this does not work either - stuck on a grey screen

Johan

This topic has been closed for replies.
Correct answer David__B

Hi Papaio and Cecile

Could you test if the behavior still occurs after restarting the computer? Also, could create a new user account and test to see if the behavior still occurs when logged in with that account?

Thanks,

- Dave

4 replies

P
PapaioAuthor
Participating Frequently
February 17, 2017

Hi,

I created new user

Restarted computer

- first time to no avail

- second time everything work - for both new and old user

removed new user and everything works fine now.

Johan

C
castrain
Known Participant
February 16, 2017

How is this solved? Having to restart your computer before launching Illustrator is not a solve. This keeps happening to me over and over again. It's a huge hassle.

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
November 4, 2016

Hi Papaio and Cecile

Could you test if the behavior still occurs after restarting the computer? Also, could create a new user account and test to see if the behavior still occurs when logged in with that account?

Thanks,

- Dave

P
PapaioAuthor
Participating Frequently
November 5, 2016

Hi Dave,

Thanks for the prompt reply.

After a first restart it did worked but odly after a second restart things now are working fine.

Papaio

David__B
Adobe Employee
David__B
Adobe Employee
November 6, 2016

Glad to hear that worked Papaio

C
cécilev68003367
Participant
November 4, 2016

Hello,

I'm working on a windows 10 pro system to, I've the same problem and my teamate also.

I contacted the support who tell me to restore the old version 2015.

Before that, I've uninstalled all my CC system.

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