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March 18, 2017
解決済み

Hard drive replacement - can't install any CC apps - Error code 176

  • March 18, 2017
  • 返信数 2.
  • 15115 ビュー

I had to replace a failed hard drive which had all my CC apps on it, and I can't install any programs on a new drive - am getting the Error code 176 (can't install on network drive.)  I've researched this and found this forum post, with my same issue:

I run Windows 10 and Adobe CC on my sdd, but install all of my adobe apps on my hdd. My hdd recently crashed and I replaced it with a new one. Ever since I replaced my hdd, I haven't been able to install Photoshop CC or Illustrator CC on either my SSD or new HDD. All other apps install just fine. I get the same error when attempting to install either programs:  Exit Code 176

Your Adobe staff replied:

Could you please restart your machine once and then install the apps using this direct download link Download Creative Cloud apps

I have tried this, and clicking on the "Set-up.exe" file in the package of a program, it says it is installing, but then quits and comes up with the 176 error again.

Any suggestions?

thank you.

このトピックへの返信は締め切られました。
解決に役立った回答 kglad

apply each step that you are able:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

返信数 2

December 1, 2019

Looks like I got it working now just did the steps wrong but thank you for your help.

kglad
Community Expert
kgladCommunity Expert解決!
Community Expert
March 18, 2017

apply each step that you are able:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

suncloud333作成者
Participant
March 19, 2017

kglad . . . this worked! . . . thank you so much.

kglad
Community Expert
Community Expert
March 19, 2017

you're welcome.