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Has anyone found a solution to CS5 access problem?

Explorer ,
May 17, 2024 May 17, 2024

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I am going round and round and round trying to find a way of using my legitimate copies of CS5 Dreamweaver and Photoshop that can no longer be verified.  I have read that the verification server has been removed by Adobe as they won't support the older products.  Fair enough, I don't need their support, I just need to use the old products that are adequate for my charity needs.  I see many questions on the subject but I am yet to read of a solution.  If no solution to this appears on my post, I will need to take it further.

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Community Expert ,
May 17, 2024 May 17, 2024

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quote

I am going round and round and round trying to find a way of using my legitimate copies of CS5 Dreamweaver and Photoshop that can no longer be verified. 

By embejemi

 

 

You posted to Using the Community, which is for questions about the forums. I've moved your post to Photoshop for you.

 

The activation server for CS5 has not been retired (yet).

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

 

janee_0-1715940191200.pngexpand image

What is your OS and version?

 

What have you already tried?

 

Jane

 

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Explorer ,
May 17, 2024 May 17, 2024

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embejemi_0-1715946006689.pngexpand image

 

Thank you for moving the post, I do find using the Forum a bit difficult and hadn't realised I'd posted this incorrectly. Basically I am no longer able to use Dreamweaver and Photoshop CS5 because I get the error message I've pasted from a screenshot.  Frankly, I'm not.  So thank you for confirming that the activation server is still working and for sending me the links.  However I am again reading the same things giving the same advice that doesn't work.  An example of this is from this bit of help "If you uninstalled your app and are getting a message that you've exceeded your activation limit, try reinstalling the app on the old computer. "  I don't have the ruddy computer, it failed, has been scrapped, and replaced a year ago with the one at home that I'm getting the error message on.  As I was home recovering from an operation, I asked my colleague to deactivate both Photoshop and Dreamweaver on the computer I use at the Centre where I volunteer.  He did so.  Now I can't use the software on either computers, getting the same error message.  I took the products off my new computer (the computer had to be restored to factory settings before I could do this) and now trying to put this back on I get the run-time error - I followed advice to remove an offending file, but the file isn't there (sorry, I can't remember now what the filename was).  Basically, as my post says, I am going round and round and round trying to find a way of using my legitmately bought, and legitmately used, CS5 products.  Thankfully I no longer need Flash, which was also purchased at the same time.

What I need to know is how do I get past the message that tells me (wrongly) that I am using CS5 on more than two computers.

How do I get past the run-time error that I now get trying to reinstall CS5 on my home computer.

 

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Community Expert ,
May 17, 2024 May 17, 2024

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This is activation counts. Two are allowed, any third activation requires that you deactivate one of the previous activations. Which you apparently haven't done.

 

Unfortunately, resetting activation counts through customer service is no longer possible. This is a new policy.

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Explorer ,
May 17, 2024 May 17, 2024

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How do you deactivate software (and actually, I have on the second computer) on a computer that crashes and dies?

Sorry, this reply is as much use to me as a chocolate fireguard.

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Explorer ,
May 25, 2024 May 25, 2024

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Would someone kindly tell me then, how does one do this on a computer that failed and is no longer usable?  This is really doing my head in, I can use the product on neither of my computers that were legally using it.  

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LEGEND ,
May 17, 2024 May 17, 2024

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The software is not licensed for you to use at home and at whatever Centre this is. A license is for YOU, only. A non-profit can get discounted licenses from the usual resellers.

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Explorer ,
May 17, 2024 May 17, 2024

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I beg to differ.  I WAS allowed to use it on two computers, I choose to use it on my computer at home and on my computer at the place I volunteer.  We do not have the funds to pay monthly subscriptions that we do not need. We just want to use the software that we originally bought. 

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Community Expert ,
May 17, 2024 May 17, 2024

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ie, the only way to reset that is to use one of the two computers that have activated copies. there's no work-around.

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Explorer ,
May 17, 2024 May 17, 2024

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AGain I say, how can we deactivate software from a computer that has crashed and is no longer working.  I don't even HAVE the computer now - and it has all been working perfectly well for the last year, since I replaced said computer.  Deactivating from the second computer, has now resulted in not being able to use it on that one, even though I have reactivated it.  I get the ruddy message.  This is totally driving me up the wall.

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LEGEND ,
May 17, 2024 May 17, 2024

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We have no way to help you with activations. You'd have to talk to Adobe Customer Care and if they can't help you then we don't have a workaround.

And you have been out of compliance with licensing, whether you agree or not. Can't help you with that either.

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Explorer ,
May 25, 2024 May 25, 2024

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Explain how I have been out of compliance?  Compliance is using it on two computers, surely it doesn't matter where the second one is?  No-one else has access to either of my computers.

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Community Expert ,
May 25, 2024 May 25, 2024

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As long as you are the only user you're ok with the license. The natural assumption here was that the computer at the centre was accessed by any number of other people. That is not ok with the license.

 

At any rate, resetting activation counts is no longer possible. The only way now is to deactivate one in order to actiivate another. 

 

This is actually much simpler now, if you activate a third time one of the previous two can be deactivated remotely, without needing direct access to it.

 

 

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Explorer ,
May 25, 2024 May 25, 2024

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Ah, thank you for clarifying.  My Dreamweaver is (was) on a password protected computer that only I use anyway at the Centre, but even if it wasn't, none of the others would have a clue (there's only three of us to be fair).  I don't suppose you could be kind enough to educate me on how I can deactivate remotely?  This is the answer to the problem.  Thank you again

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Community Expert ,
May 25, 2024 May 25, 2024

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@embejemi 

 

@D Fosse's advice only applies to cc activations/sign-ins, not previous versions like your's (ie, cs5). again, from what you've described you cannot deactivate, therefore you cannot activate.

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Community Expert ,
May 25, 2024 May 25, 2024

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That's right, I wasn't clear enough. Remote deactivation only applies to CC subscription licenses.

 

So to be perfectly crystal clear in this particular case:

 

There is no possible way to reactivate your CS5 licenses. This horse is dead and it can't be beaten back to life. You can just uninstall them now, they won't be any more use.

 

The only possibility is to deactivate on the old computer, but you can't do that if you don't have it anymore.

 

 

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Explorer ,
May 25, 2024 May 25, 2024

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Thank you for clarifying.  I find it totally disgusting that a product that was paid for - albeit 11 years ago - that has nothing wrong with it except for having to be reinstalled on a new computer (a year ago) suddenly stops working and informs me that it is on more than two computers.  What is even more annoying, because I couldn't get into the Centre after a major operation, I had my Centre computer brought home.  As it isn't as good as my home computer, I de-activated it so I could reactivate on my home computer.  I had been using home computer for a year before it suddenly came up with the activation count error for Dreamweaver, it didn't work, and I'm left with neither computers being able to use Dreamweaver or Photoshop.  I really find this a bad and unethical approach by Adobe.  Sure, don't support if there's a software problem as the software is old, but not stop people from being able to use it.  Rant over.  Don't bother replying to this, I get the message and bye bye.

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Community Expert ,
May 25, 2024 May 25, 2024

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did you try to reactivate on your centre computer?

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Community Expert ,
May 25, 2024 May 25, 2024

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and no one here can explain the details of what occured to cause your problem.  for all we know it could be:

 

an adobe error

your error in reporting the facts

a license that's been used by others

something that's been out-of-compliance for a long time and only recently discovered by adobe

something else

 

and if that's not bad enough, you can't even find out from adobe what caused the problem.

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Community Expert ,
May 17, 2024 May 17, 2024

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@embejemi 

 

adobe support cannot help.  again, the only way to reset your activation count is to use one of the two computers that have activated copies. there's no work-around.

 

to deactivate, open an activated adobe app > click help > click deactivate.

 

if it's impossible to use those computers, it's impossible to reset your activation count.

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Explorer ,
May 25, 2024 May 25, 2024

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This is disgusting.

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Community Beginner ,
Jan 05, 2025 Jan 05, 2025

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Yes, it really is!

 

I am unable to revive my old motherboard in order to deactivate Photoshop CS5 and I am not even sure that would help anything since I have reinstalled Windows on the same drive. But since I cannot deactivate CS5 on a system which doesn't exists, I am unable to use the software I have paid for.

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Community Expert ,
Jan 05, 2025 Jan 05, 2025

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@MrBang 

 

generally, you get two activations but if it's impossible to deactivate from either, then yes, you can no access no further activations.

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Community Beginner ,
Jan 06, 2025 Jan 06, 2025

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Found a solution

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Community Expert ,
Jan 06, 2025 Jan 06, 2025

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what was the solution?

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