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T
tonysplace
Participant
July 18, 2020
Answered

have to reinstall creative cloud desktop trial every time I start my computer. Why?

  • July 18, 2020
  • 2 replies
  • 493 views

Creative Cloud Desktop requires reinstall every time I start my computer.  Why do I have to this?  How can I fix this? I am using a Mac Mini with with High Sierra 10.13.6

    This topic has been closed for replies.
    Correct answer kglad

    if you have a subscription for acrobat and still having problems, first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, do a clean cc install:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

    2 replies

    T
    tonysplaceAuthor
    Participant
    September 8, 2020

    I am beyond the trial and paying a monthly fee. 

     

    If I cannot make use of the Creative Cloud,  what alternative Adobe program will allow me to convert PDF s to Excel or Word without storage feature and lower cost and work more reliably??

    The conversion feature is most important to me, and the ability to save the converted file in a xls or doc format in addition to the original PDG file. 

     

     

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      September 8, 2020

      if you have a subscription for acrobat and still having problems, first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R

      if that fails, do a clean cc install:

      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
      restart your computer (don't skip this)
      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
      use the desktop app to install your cc programs/trials

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 18, 2020

      there's probably some program (eg, av, antimalware, cleaner) that's removing some needed part of creative cloud.

       

      in any case, your trial is only going to last a week and you shouldn't have to restart your computer more than once or twice during that time.

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