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A
anson_5048
Participating Frequently
December 4, 2024
Answered

Help! I cannot install any apps to creative cloud with install button (Windows 10)

  • December 4, 2024
  • 1 reply
  • 2932 views

I have installed Adobe Creative Cloud, I logged in, and finally, when I attempted to install Photoshop, nothing happens.

I have been clicking the Photoshop Installation Setup file for hours, the Creative Cloud app jitters a bit, I get a loading circle on my cursor, and nothing happens.

I reinstalled Adobe Creative Cloud, logged in again, attempted to install Photoshop, the same nothing happens.

This topic has been closed for replies.
Correct answer kglad

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
December 4, 2024

 

@anson_5048 

 

I've moved your post from Creative Cloud Desktop to the Download & Install forum.

 

 

Try these steps from Adobe Help and let us know if you need more assistance:
https://helpx.adobe.com/photoshop/get-started.html

 

Jane

 

A
anson_5048Author
Participating Frequently
December 4, 2024

I subscribed to the Adobe Creative Cloud - All Apps Annual Plan.

The PC originally had an old install of Adobe Creative Cloud, I removed it using the Adobe CC Uninstaller, so I would assume that the current Adobe Creative Cloud is a new install.

Here is my PC Specs:

- Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
- Operating Sys: Windows 10 Pro
- Ram: 16 GB
- AVX: Yes
- SSE: Yes
- Graphics Card (There are two):  Intel(R) Iris(R) Xe (Integrated Laptop GPU) and NVIDIA GeForce RTX 3050 Ti (Laptop GPU)
- Monitor Resolution: 1920x1080 or higher
- VRAM: 17.3 GB
- Hard Disk Space: 1 TB
- Internet: 200 gb download, 10gb upload

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 4, 2024

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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