Help Trying to install PS CC, stuck in waiting

[rachelcohen]

Hi everyone,

I've been trying to install Photoshop CC for an hour and a half. First time it only went to 50% and got stuck. I started over. Now the top part says extracting photoshop cc, and in the area for install in says waiting. It's been that way for 50 minutes. Is this normal? Anyone have any thoughts or suggestions?

[Trevor.Dennis]

Hi Rachel.  And welcome to the forum.

Can you tell us what operating system you are using?

[rachelcohen]

windows

[rachelcohen]

it is now stuck at 47% for the last 10 minutes.

[rachelcohen]

Hi,

I'm getting so frustrated. The progress bar is still stuck at 47%. It's been there for about 20 minutes this time. It's my second time trying to install it.

I''m using Windows i7

Should I end task and retry?

[Jeffrey_A_Wright]

Rachelcochen it sounds like you may be facing stability issues with your network connection.  Are you on a managed network?

If the download is complete and you are facing failures during the installation process then you will want to review your installation log files for errors.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.  You are welcome to post any specific errors you discover to this discussion.

[jaaldo]

I've got the same problem, it just gets stuck on extracting files. I'm on Windows 8 at home. The only file I can see in the installer box doesn't have any error or fatal messages. What could be the problem?

[nwilli203]

Hi,

just turn off your windows firewall. That should fix the issue.

GI to your control panel, search firewall and then check status.

FRom there, you should be able to turn off, then retry the download.

GOod Luck